Blog

How to Take Your Contact Center to the Next Level with Effective Quality Assurance?

Dec 28, 2020 Jim Iyoob How to Take Your Contact Center to the Next Level with Effective Quality Assurance?

Customer experience can be understood as the direct interaction between the customer buying a product and the representative of the business that is selling the…

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How to Build an Ideal Call Center Quality Monitoring Scorecard?

Apr 29, 2020 Jim Iyoob How to Build an Ideal Call Center Quality Monitoring Scorecard?

It’s crucial for call centers and QA managers to understand the Importance of using a call center QA scorecard. With a successful call center monitoring…

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The Top 5 Contact Center Trends for 2019

May 01, 2019 Shawndra Tobias The Top 5 Contact Center Trends for 2019

Contacting a company in the hopes of resolving an issue only to receive less-than-impressive service is likely a scenario you’ve personally encountered at least once…

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Tips To Improve Quality Monitoring

Apr 02, 2019 Shawndra Tobias Tips To Improve Quality Monitoring

We monitor calls to ensure that minimum quality standards are achieved.  However, call monitoring is not only for identifying problems and agent opportunities but also…

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How Integrating Artificial Intelligence With Human Intelligence Can Delight Your Customers

Mar 07, 2019 Jim Iyoob How Integrating Artificial Intelligence With Human Intelligence Can Delight Your Customers

Incorporating artificial intelligence (AI) into your call center quality monitoring can feel like an uncertain prospect. With over 80 percent of businesses already using or…

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Selecting the Right Quality Monitoring Solution Can Vastly Improve Customer Satisfaction Rates

Jan 10, 2019 Jim Iyoob Selecting the Right Quality Monitoring Solution Can Vastly Improve Customer Satisfaction Rates

If you’re in need of a solid strategy to boost your customer satisfaction rates, one of the best ways to do so is with a…

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