6 Secrets to Live Chat Efficiency
Sep 02, 2016 Jim Iyoob
Once you’ve added live chat to your websites, don’t stop looking for ways to improve the customer experience. While there is no magic formula you…
Learn More...How to Identify the Best Call Center QA Program
Jun 14, 2016 Jim Iyoob
Quality assurance is the cornerstone of call center management practices. Optimizing QA practices increase agents’ efficiency, reduce wasteful spending, and enhance the quality of the…
Learn More...10 Influential Ways to Improve Call Center Quality Monitoring
Jun 06, 2016 Jim Iyoob
For businesses that rely on the ability of their customer representatives to deliver outstanding service over the phone, call center quality analytics are a must….
Learn More...Importance of Text Messaging
Feb 04, 2016 Jim Iyoob
Mobile devices have become indispensable tools in the 21st century. Most notably smart phones have changed the way consumers interact with brands. With a single…
Learn More...Quality Metrics — Unveiling the Strategic Information for your Business
Jan 22, 2016 Jim Iyoob
It is often said that if something cannot be measured it cannot be managed or improved. Some aspects of a business are easy to put…
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