Once you’ve added live chat to your websites, don’t stop looking for ways to improve the customer experience. While there is no magic formula you…
Learn More...Quality assurance is the cornerstone of call center management practices. Optimizing QA practices increase agents’ efficiency, reduce wasteful spending, and enhance the quality of the…
Learn More...For businesses that rely on the ability of their customer representatives to deliver outstanding service over the phone, call center quality analytics are a must….
Learn More...Mobile devices have become indispensable tools in the 21st century. Most notably smart phones have changed the way consumers interact with brands. With a single…
Learn More...It is often said that if something cannot be measured it cannot be managed or improved. Some aspects of a business are easy to put…
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