Blog

6 Secrets to Live Chat Efficiency

Sep 02, 2016 Jim Iyoob 6 Secrets to Live Chat Efficiency

Once you’ve added live chat to your websites, don’t stop looking for ways to improve the customer experience. While there is no magic formula you…

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How to Identify the Best Call Center QA Program

Jun 14, 2016 Jim Iyoob How to Identify the Best Call Center QA Program

Quality assurance is the cornerstone of call center management practices. Optimizing QA practices increase agents’ efficiency, reduce wasteful spending, and enhance the quality of the…

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10 Influential Ways to Improve Call Center Quality Monitoring

Jun 06, 2016 Jim Iyoob 10 Influential Ways to Improve Call Center Quality Monitoring

For businesses that rely on the ability of their customer representatives to deliver outstanding service over the phone, call center quality analytics are a must….

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Importance of Text Messaging

Feb 04, 2016 Jim Iyoob Importance of Text Messaging

Mobile devices have become indispensable tools in the 21st century. Most notably smart phones have changed the way consumers interact with brands. With a single…

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Quality Metrics — Unveiling the Strategic Information for your Business

Jan 22, 2016 Jim Iyoob Quality Metrics — Unveiling the Strategic Information for your Business

It is often said that if something cannot be measured it cannot be managed or improved. Some aspects of a business are easy to put…

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