Actionable Insights for Maximizing Customer and Agent Experience in Contact Centers
Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.
communication
Change Your Selling Game With Empathy And Authenticity  
In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. Gone are the days of aggressive sales tactics; customers now crave genuine connections and personalized experiences. Empathy plays a crucial role in understanding the needs, wants, and pain points of customers. When sales professionals take …
Change Your Selling Game With Empathy And Authenticity   Read More »
How To Lead With Empathy: Nurturing Strong Relationships
In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are you ready to unlock the power of empathy and enhance your leadership skills? Explore the art of leading with empathy and how it can transform your professional and personal relationships while driving exceptional results. Discover …
How To Lead With Empathy: Nurturing Strong Relationships Read More »
Does AI Play A Role In Improving An Agent’s Life?
In today’s rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agent’s life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowered professionals. Â
Mindful Communication: Fostering Connection and Trust
Communication is the most important part of any relationship; be it personal or professional. However, how often do we take the time to really listen to what another person has to say? We may think we are listening but in reality, we are usually just waiting for our turn to talk. If you really want …
Mindful Communication: Fostering Connection and Trust Read More »
The Future of Customer Service with AI-Enabled Contact Centers
There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but when it comes to the CX industry and contact centers, the truth is AI has empowered contact centers to serve their customers better. The future of customer service lies in utilizing AI technology to create …
The Future of Customer Service with AI-Enabled Contact Centers Read More »
12 Etech Character Commitments – An In-Depth Look at 1-6
Employee development is key to any company’s success. For Etech, this principle forms the cornerstone of its approach to employee relations, which centers on 12 character commitments essential to support effective implementation of servant leadership. Integrity Employees need to know they can rely on their leadership and on one another. Fostering a spirit of integrity …
12 Etech Character Commitments – An In-Depth Look at 1-6 Read More »
Communication is Key in Successful Vendor Management Programs
If you have a call center, then your success often relies on how well you can communicate and build solid relationships with your vendors. By no means do you want to have a strained relationship or lack of trust between you and those that are vital for your success. If you want to make long …
Communication is Key in Successful Vendor Management Programs Read More »
How to Implement a Culture of Collaboration and Communication
Collaboration and communication are both essential to a good customer experience. It may sound obvious, but there are several areas in which a basic lack of either one often leads to a breakdown in customer service. Internal Communication Internal communication is the basis for all effective customer interaction. If your team members do not understand …
How to Implement a Culture of Collaboration and Communication Read More »
