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Why Do Leaders Require Vision to Drive Success?

Jun 02, 2017 Matt Rocco Why Do Leaders Require Vision to Drive Success?

Have you ever noticed how the word “boss” is often used in a negative context? Very rarely do people use the word in praise; rather,…

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How to Find Effective Leaders

May 19, 2017 Shawndra Tobias How to Find Effective Leaders

While it’s great to have effective leaders now, call centers should be sure they’re looking toward the future for their next equally effective leaders. As…

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5 Winning Strategies to Lead Your Team

Feb 24, 2017 Kaylene Eckels 5 Winning Strategies to Lead Your Team

The overall success of a call center depends heavily on the management team and others in positions of leadership. Communication is the basis for good…

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