As traditional brick and mortar stores continue to struggle in an increasingly global economy, businesses have been forced to shift their approach to customer engagement…
Learn More...When a company is set in its ways, it can be a hard rush to encourage managers to create lasting change. This is as true…
Learn More...Long gone are the days of solely focusing on customer satisfaction. While nearly every company will agree that keeping the customer experience (CX) at the…
Learn More...What exactly is Customer Engagement? In the Call Center industry, we hear many terms or “buzz-words” that get tossed around, but all too often, we…
Learn More...Contact center reliability in terms of delivering the value promised to customers depends largely on the performance of individual employees. Thus, in order to ensure…
Learn More...Technology is changing every day and only getting better, and what’s amazing is how people are taking advantage of these new tools. Businesses are now…
Learn More...If customer retention is a priority for growth this year, then you have to get serious about your customer experience. A priority for any customer…
Learn More...Call center environments are constantly changing with the trends, just like any other business in this century. To keep up with the trends and meet…
Learn More...Online shoppers have proven time and again that they’re not the most patient group, and it’s tough to blame them. With so many alternatives just…
Learn More...Organizational culture is one of the latest business buzzwords cropping up in think pieces and business seminars around the country. However, for those not already…
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