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How Artificial Intelligence Humanizes Employee Communications and Customer Engagement

Jun 12, 2019 Jim Iyoob How Artificial Intelligence Humanizes Employee Communications and Customer Engagement

Images from the movies and popular culture might have you believing that machines are taking over the world. Cars carry on conversations with drivers or…

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Improve Customer Experience With These Live Chat Etiquettes

Jun 05, 2019 Patrick Reynolds Improve Customer Experience With These Live Chat Etiquettes

The Importance of Chat Etiquettes   The guiding principle for successfully providing customer service via live chat is to help the customer with the task…

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5 Effective Tips to Raise Your Customer Service Standards

May 29, 2019 Shawndra Tobias 5 Effective Tips to Raise Your Customer Service Standards

What Are Your Company’s Customer Service Standards? According to the Institute of Customer Service, your company’s customer service standards should include clearly defined and communicated…

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How To Empower Employees and Ensure a Great Customer Experience

May 22, 2019 Kaylene Eckels How To Empower Employees and Ensure a Great Customer Experience

Employee empowerment has many benefits. Empowered employees tend to be more committed to the company, which translates into lower turnover rates, improved processes, and greater…

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Artificial Intelligence: Streamlining Contact Center Technology

Apr 08, 2019 Jim Iyoob Artificial Intelligence: Streamlining Contact Center Technology

It is hard to believe it now, but artificial intelligence used to be nothing more than a futuristic dream. It was portrayed in old movies…

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Want to improve Customer Experience? These are the 3 Technologies that you should be aware of!

Jan 28, 2019 Kaylene Eckels Want to improve Customer Experience? These are the 3 Technologies that you should be aware of!

Customer Experience successfully drives the business to the path of growth and profit. It is the critical competitive differentiation that sets a business apart from…

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Using AI To Enhance the Customer Experience in Call Centers

Oct 31, 2018 Jim Iyoob Using AI To Enhance the Customer Experience in Call Centers

In the past Companies controlled the buying process and the customer journey, with the IoT that shift has moved to the consumer.  If you really…

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Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

May 22, 2018 Jim Iyoob Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…

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Can Hybrid Intelligence help Artificial Intelligence and Human Intelligence Coexist?

May 15, 2018 Jim Iyoob Can Hybrid Intelligence help Artificial Intelligence and Human Intelligence Coexist?

The days of mentioning artificial intelligence only in the realms of science fiction are long gone. Today, AI is all around us, though many do…

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Artificial Intelligence Benefits in Call Centers Worldwide

May 10, 2018 Jim Iyoob Artificial Intelligence Benefits in Call Centers Worldwide

Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving…

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