Images from the movies and popular culture might have you believing that machines are taking over the world. Cars carry on conversations with drivers or…
Learn More...The Importance of Chat Etiquettes The guiding principle for successfully providing customer service via live chat is to help the customer with the task…
Learn More...What Are Your Company’s Customer Service Standards? According to the Institute of Customer Service, your company’s customer service standards should include clearly defined and communicated…
Learn More...Employee empowerment has many benefits. Empowered employees tend to be more committed to the company, which translates into lower turnover rates, improved processes, and greater…
Learn More...It is hard to believe it now, but artificial intelligence used to be nothing more than a futuristic dream. It was portrayed in old movies…
Learn More...Customer Experience successfully drives the business to the path of growth and profit. It is the critical competitive differentiation that sets a business apart from…
Learn More...In the past Companies controlled the buying process and the customer journey, with the IoT that shift has moved to the consumer. If you really…
Learn More...Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…
Learn More...The days of mentioning artificial intelligence only in the realms of science fiction are long gone. Today, AI is all around us, though many do…
Learn More...Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving…
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