How Artificial Intelligence Humanizes Employee Communications and Customer Engagement
Jun 12, 2019 Jim Iyoob
Images from the movies and popular culture might have you believing that machines are taking over the world. Cars carry on conversations with drivers or…
Learn More...Improve Customer Experience With These Live Chat Etiquettes
Jun 05, 2019 Patrick Reynolds
The Importance of Chat Etiquettes The guiding principle for successfully providing customer service via live chat is to help the customer with the task…
Learn More...5 Effective Tips to Raise Your Customer Service Standards
May 29, 2019 Shawndra Tobias
What Are Your Company’s Customer Service Standards? According to the Institute of Customer Service, your company’s customer service standards should include clearly defined and communicated…
Learn More...How To Empower Employees and Ensure a Great Customer Experience
May 22, 2019 Kaylene Eckels
Employee empowerment has many benefits. Empowered employees tend to be more committed to the company, which translates into lower turnover rates, improved processes, and greater…
Learn More...Artificial Intelligence: Streamlining Contact Center Technology
Apr 08, 2019 Jim Iyoob
It is hard to believe it now, but artificial intelligence used to be nothing more than a futuristic dream. It was portrayed in old movies…
Learn More...Want to improve Customer Experience? These are the 3 Technologies that you should be aware of!
Jan 28, 2019 Kaylene Eckels
Customer Experience successfully drives the business to the path of growth and profit. It is the critical competitive differentiation that sets a business apart from…
Learn More...Using AI To Enhance the Customer Experience in Call Centers
Oct 31, 2018 Jim Iyoob
In the past Companies controlled the buying process and the customer journey, with the IoT that shift has moved to the consumer. If you really…
Learn More...Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience
May 22, 2018 Jim Iyoob
Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…
Learn More...Can Hybrid Intelligence help Artificial Intelligence and Human Intelligence Coexist?
May 15, 2018 Jim Iyoob
The days of mentioning artificial intelligence only in the realms of science fiction are long gone. Today, AI is all around us, though many do…
Learn More...Artificial Intelligence Benefits in Call Centers Worldwide
May 10, 2018 Jim Iyoob
Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving…
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