Essential Customer Service Skills for Every Call Center Agent
May 15, 2019 Jim Iyoob
As the primary point of contact in the customer experience, call center agents to play an integral role in the success of a company. A…
Learn More...4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)
Jun 05, 2018 Jim Iyoob
Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on…
Learn More...Six Steps to Articulate Contact Center Strategies
Feb 26, 2016 Amit Kachhawa
Every company has a strategy. The online business dictionary defines strategy as a method/plan chosen to bring about the desired future, such as achievement of…
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