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Essential Customer Service Skills for Every Call Center Agent

May 15, 2019 Jim Iyoob Essential Customer Service Skills for Every Call Center Agent

As the primary point of contact in the customer experience, call center agents to play an integral role in the success of a company. A…

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4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Jun 05, 2018 Jim Iyoob 4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on…

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Six Steps to Articulate Contact Center Strategies

Feb 26, 2016 Amit Kachhawa Six Steps to Articulate Contact Center Strategies

Every company has a strategy. The online business dictionary defines strategy as a method/plan chosen to bring about the desired future, such as achievement of…

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