Blog

3 Easy Steps to Improve Customer Service Through Live Chat

Aug 09, 2016 Jim Iyoob 3 Easy Steps to Improve Customer Service Through Live Chat

Customers are doing more online shopping than ever. Many of them are turning to the internet because they want to be more in control of…

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Role of Senior Management in Delivering Customer Service

May 06, 2016 Patrick Reynolds Role of Senior Management in Delivering Customer Service

Hundreds of articles focus on customers and agents when it comes to customer service, and senior management role pops up as one of the many…

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Understanding and Getting the Most out of Live Chat

Mar 31, 2016 Jim Iyoob Understanding and Getting the Most out of Live Chat

No matter what kind of business you have or the industry you’re in, you can always use another way for your customers to get in…

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Providing Superior Online Customer Support

Feb 18, 2016 Jim Iyoob Providing Superior Online Customer Support

These days, customers no longer shop exclusively through brick-and-mortar stores; online retailers have changed the game, permanently. Likewise, customers no longer expect product support to…

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How to Avoid Self-service Channels Becoming NO SERVICE Channels

Jan 15, 2016 Patrick Reynolds How to Avoid Self-service Channels Becoming NO SERVICE Channels

As companies look for efficient ways to of offering excellent customer service with the challenges that face contact centers, self-service came into play to ease…

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How to Create An Exceptional Customer Service Experience

Dec 21, 2015 Patrick Reynolds How to Create An Exceptional Customer Service Experience

Offering exceptional customer service experience will win you some loyal customers. A string of loyal customers who rave about your brand is one of the…

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3 Best Ways to Provide Unparalleled Customer Service

Oct 23, 2015 Patrick Reynolds 3 Best Ways to Provide Unparalleled Customer Service

As a small business owner, you may not have the dedicated budget for a 24/7 support team. However, that doesn’t mean that you can’t take…

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Social Media Customer Care

Oct 07, 2015 Jim Iyoob Social Media Customer Care

Is your call center prepared for customer service through social media? REGARDLESS OF YOUR PERSONAL FEELINGS ON SOCIAL MEDIA, IT IS NO LONGER AN OPTION…

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