3 Easy Steps to Improve Customer Service Through Live Chat
Aug 09, 2016 Jim Iyoob
Customers are doing more online shopping than ever. Many of them are turning to the internet because they want to be more in control of…
Learn More...Role of Senior Management in Delivering Customer Service
May 06, 2016 Patrick Reynolds
Hundreds of articles focus on customers and agents when it comes to customer service, and senior management role pops up as one of the many…
Learn More...Understanding and Getting the Most out of Live Chat
Mar 31, 2016 Jim Iyoob
No matter what kind of business you have or the industry you’re in, you can always use another way for your customers to get in…
Learn More...Providing Superior Online Customer Support
Feb 18, 2016 Jim Iyoob
These days, customers no longer shop exclusively through brick-and-mortar stores; online retailers have changed the game, permanently. Likewise, customers no longer expect product support to…
Learn More...How to Avoid Self-service Channels Becoming NO SERVICE Channels
Jan 15, 2016 Patrick Reynolds
As companies look for efficient ways to of offering excellent customer service with the challenges that face contact centers, self-service came into play to ease…
Learn More...How to Create An Exceptional Customer Service Experience
Dec 21, 2015 Patrick Reynolds
Offering exceptional customer service experience will win you some loyal customers. A string of loyal customers who rave about your brand is one of the…
Learn More...3 Best Ways to Provide Unparalleled Customer Service
Oct 23, 2015 Patrick Reynolds
As a small business owner, you may not have the dedicated budget for a 24/7 support team. However, that doesn’t mean that you can’t take…
Learn More...Social Media Customer Care
Oct 07, 2015 Jim Iyoob
Is your call center prepared for customer service through social media? REGARDLESS OF YOUR PERSONAL FEELINGS ON SOCIAL MEDIA, IT IS NO LONGER AN OPTION…
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