How Big Data Analytics Is Gold for Call Centers?
Jul 31, 2019 Shawndra Tobias
Call centers generate data like no other department within a company. Information coming in from the outside, such as customer demographics, common questions, and favorite…
Learn More...How to Connect Data and Artificial Intelligence for Personalized Touch Points
Jul 24, 2019 Jim Iyoob
Artificial intelligence is currently being propagated as the consumer experience champion and for a good reason. The ability and evolution of computer learning have led…
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