Analytics and the Power of the Human Touch: 5 Predictions for the Future
Dec 27, 2019 Jim Iyoob
Everyone knows the story behind the demise of at least one brand or company that eventually failed to thrive due to an inability or refusal…
Learn More...Why Human Intelligence is Essential for Customer Loyalty
Feb 13, 2018 Jim Iyoob
In recent years Artificial intelligence has come to lead many call centers. It has grown to the point that when seasoned callers reach customer service…
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