How to Use Call Center Performance Metrics to Achieve Success
Jun 29, 2016 Matt Rocco
Call center managers are charged with a tough job, because supporting customers means constant revision to your process, so you move with their needs and…
Learn More...Customer Experience the New KPI’s for Contact Center
Apr 01, 2016 Kaylene Eckels
Contact center KPI’s are a widely discussed topic. Reason being, if you cannot measure it, you cannot manage it. The Key Performance Indicators help you…
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