Blog

Overcoming Organizational Adversity with a Servant Heart

Jan 14, 2020 Kaylene Eckels Overcoming Organizational Adversity with a Servant Heart

Most team members appreciate a leader who is committed to helping them grow and achieve their personal and professional goals.   A leader who is heavily…

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Are You Coachable?

Jan 01, 2018 Jim Iyoob Are You Coachable?

Even Michael Jordan had a coach, coaching your team is important if you want to drive continuous improvement. Effective coaching is a two-way street, where…

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10 Traits of a High Performer

Dec 29, 2017 Veronica Chimney 10 Traits of a High Performer

Potential employees come in an endless variety of traits. It goes without saying that many organizations want and need to retain great performing employees. It…

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TEAMWORK: 4th in the Series of Etech’s 12 Character Commitments

Dec 06, 2017 Matt Rocco TEAMWORK: 4th in the Series of Etech’s 12 Character Commitments

Today I’m submitting the 4th blog in our Character Commitment Series.  I’ve spent the past several months writing a blog on each of Etech’s 12…

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10 Leadership Qualities of an Etech Leader

Nov 08, 2017 Matt Rocco 10 Leadership Qualities of an Etech Leader

Etech’s vision – “To make a remarkable difference for our people, our customer and in our communities.”  Our ability to make a remarkable difference rises…

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How Responsible Leaders Achieve Extraordinary Results with Accountability and High Performing Work Environment?

Jun 30, 2017 Matt Rocco How Responsible Leaders Achieve Extraordinary Results with Accountability and High Performing Work Environment?

Your team has the skill and the desire to succeed, but they need leadership. As a leader, your job is to shape your call center’s…

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3 Ways to Help Others Develop Valuable Leadership Skills

Aug 10, 2016 Matt Rocco 3 Ways to Help Others Develop Valuable Leadership Skills

Leadership skills do not come naturally to most people, but almost everyone will need them at some point. Most people will inevitably be faced with…

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4 Tips for Reducing Attrition in the Contact Center

May 20, 2016 Kaylene Eckels 4 Tips for Reducing Attrition in the Contact Center

High turnover is a challenge for a contact center and especially the recruiting department whom need to ensure that the companies has sufficient staff to…

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How Do You Build a Team That Goes the Distance?

May 19, 2016 Jim Iyoob How Do You Build a Team That Goes the Distance?

A team that lasts is a great team and a great team is built by a great leader. Nothing is more frustrating for a leader…

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Why Should I Try to Work Harder?

May 12, 2016 Jim Iyoob Why Should I Try to Work Harder?

“I’ve never known a man worth his salt who in the long run, deep down in his heart, didn’t appreciate the grind, the discipline… I…

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