Most team members appreciate a leader who is committed to helping them grow and achieve their personal and professional goals. […]
Read moreEven Michael Jordan had a coach, coaching your team is important if you want to drive continuous improvement. Effective coaching […]
Read moreToday I’m submitting the 4th blog in our Character Commitment Series. I’ve spent the past several months writing a blog […]
Read moreEtech’s vision – “To make a remarkable difference for our people, our customer and in our communities.” Our ability to […]
Read moreYour team has the skill and the desire to succeed, but they need leadership. As a leader, your job is […]
Read moreLeadership skills do not come naturally to most people, but almost everyone will need them at some point. Most people […]
Read moreHigh turnover is a challenge for a contact center and especially the recruiting department whom need to ensure that the […]
Read moreA team that lasts is a great team and a great team is built by a great leader. Nothing is […]
Read moreThey say you get better with age, but does it just happen? As I thought about this and evaluated my […]
Read moreOccasionally we fail even after careful planning. Nobody likes to fail I know I do not. However, failure is a […]
Read more
