Overcoming Organizational Adversity with a Servant Heart
Jan 14, 2020 Kaylene Eckels
Most team members appreciate a leader who is committed to helping them grow and achieve their personal and professional goals. A leader who is heavily…
Learn More...Are You Coachable?
Jan 01, 2018 Jim Iyoob
Even Michael Jordan had a coach, coaching your team is important if you want to drive continuous improvement. Effective coaching is a two-way street, where…
Learn More...10 Traits of a High Performer
Dec 29, 2017 Veronica Chimney
Potential employees come in an endless variety of traits. It goes without saying that many organizations want and need to retain great performing employees. It…
Learn More...TEAMWORK: 4th in the Series of Etech’s 12 Character Commitments
Dec 06, 2017 Matt Rocco
Today I’m submitting the 4th blog in our Character Commitment Series. I’ve spent the past several months writing a blog on each of Etech’s 12…
Learn More...10 Leadership Qualities of an Etech Leader
Nov 08, 2017 Matt Rocco
Etech’s vision – “To make a remarkable difference for our people, our customer and in our communities.” Our ability to make a remarkable difference rises…
Learn More...How Responsible Leaders Achieve Extraordinary Results with Accountability and High Performing Work Environment?
Jun 30, 2017 Matt Rocco
Your team has the skill and the desire to succeed, but they need leadership. As a leader, your job is to shape your call center’s…
Learn More...3 Ways to Help Others Develop Valuable Leadership Skills
Aug 10, 2016 Matt Rocco
Leadership skills do not come naturally to most people, but almost everyone will need them at some point. Most people will inevitably be faced with…
Learn More...4 Tips for Reducing Attrition in the Contact Center
May 20, 2016 Kaylene Eckels
High turnover is a challenge for a contact center and especially the recruiting department whom need to ensure that the companies has sufficient staff to…
Learn More...How Do You Build a Team That Goes the Distance?
May 19, 2016 Jim Iyoob
A team that lasts is a great team and a great team is built by a great leader. Nothing is more frustrating for a leader…
Learn More...Why Should I Try to Work Harder?
May 12, 2016 Jim Iyoob
“I’ve never known a man worth his salt who in the long run, deep down in his heart, didn’t appreciate the grind, the discipline… I…
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