How to uncover actionable insights from customer interactions
Microsoft estimates that 90% of all Americans consider customer service to be a discerning factor in which companies they choose to engage with.
quality monitoring solutions
Selecting the Right Quality Monitoring Solution Can Vastly Improve Customer Satisfaction Rates
If you’re in need of a solid strategy to boost your customer satisfaction rates, one of the best ways to do so is with a quality monitoring solution. Call center quality monitoring benefits customers, call center representatives and businesses, making it a winning situation for everyone involved. Before implementing such a solution in your business …
4 Ideas to Reduce Customer Complaints
If you’ve worked in a call center long enough, you’ll learn that customer complaint are among the least enjoyable to take. While complaints are simply part of the call center experience, there are four ideas you can put to good use to both reduce the number of customer complaints you receive and boost your quality …
