How to Avoid Self-service Channels Becoming NO SERVICE Channels
As companies look for efficient ways to of offering excellent customer service with the challenges that face contact centers, self-service came into play to ease that burden. It is an option that enables your customers to get solutions online without talking to an agent. Regarding contact center efficiency, a self-service channel will help you deal …
How to Avoid Self-service Channels Becoming NO SERVICE Channels Read More »
