servant leadership leaders

Effects of Servant Leadership on Personal Life of Employees

Servant leadership is buzzing in business circles, and for a good reason, it works. Servant leaders understand the value of focusing on employees and company culture over corporate growth and profit. Employee burnout is a risk to not only organizational success, but more importantly, to employee satisfaction at work and home. By choosing the servant approach to leadership, a company can still maximize their potential while improving the lives of the workers that make such things possible, which leads to greater company commitment from employees. While it may seem hard to believe the same principles that make the servant style of leadership beneficial to companies, also enhances the personal lives of employees. Workers can emulate the environments they are in. Therefore, if leadership in a call center is closed off, leading to the increased stress of employees, then those same employees may be closed off and stressed out at home, leading to troubling personal struggles. However, servant leader business models use several key factors that have been proven to improve the lives of employees through emulation. Inclusion   Servant leadership helps to encourage employee happiness through inclusion. One of the main objectives of this style of management is to improve collaboration and to blur the lines between the more traditional top-down management styles of the past. By including employees in discussions about responsibilities, objectives, and company culture and success, leaders make workers feel connected to the business, which produces a certain level of pride in their work. Also, this happiness is then transferred to the home, where the worker feels the drive to be more inclusive with their family. Empathy and Conflict Resolution   Another critical aspect of servant leadership is empathy and conflict resolution. Workers in crisis tend to be less productive and more stressed out, which is why it is crucial to handle problems quickly and with care and understanding. Most leaders learn the process of active listening to aid in conflict resolution, which means making sure that everyone is heard. When the details from all sides are acknowledged and understood, it is easier to find a resolution through cooperation, which, in turn, creates a more pleasant place to work. The roles of empathy and conflict resolution in the home are essential tools in creating a healthy and well-balanced family life. By learning how to communicate with empathy and compassion, an employee can find that their personal relationships improve and their overall satisfaction outside of work improves as well. Loyalty   By reducing employee stress, servant leadership can enhance employee loyalty and avoid high turnover rates. The collaborative nature of servant models breeds loyalty because employees feel connected to the corporate culture and the services the company provides. If employees emulate such a leadership style at home, then they may see an improvement in family commitment and balance. Involvement   Again, servant leadership is about collaboration, which hinges on the involvement of every employee. While not every worker will bring the same skill-set to the table, each is valuable to the overall objectives of the business. The promise of that involvement produces levels of pride and satisfaction in the workplace, which are often combined with reduced stress and greater happiness. The satisfaction one feels at work will often transition into the home, where a happier and more energetic worker transitions into a more involved and engaged partner, friend, and parent. Productivity   While it may seem strange, the family role is foundational to the role and effectiveness of servant leadership. The entire business model is developed around the idea of creating a culture and familiarity within the varying levels of a corporation. By encouraging and supporting employee development and involvement, businesses see higher productivity and success, and when emulating such leadership, employees find greater fulfillment in their personal and professional lives. The constant focus to evolve and build a greater version of the corporate image results in the same effort being taken on the individual front, leading to greater satisfaction, less stress and ultimately happiness at work and home for many employees. Servant leadership is not just a philosophy for improving corporate culture and employee satisfaction. It is an ideology that is boundless, spreading beyond its intended purpose and improving on the lives of all those practicing and exposed to its principles. At Etech, we have a similar goal of improving our client’s businesses through enhancing consumer experiences. Our customer-focused culture is the perfect addition to help your business experience more significant gains through actionable insights and data-driven recommendations. Reach out to one of our representatives today, and discover what Etech can do for you.

8 Principles That Will Lead You to A Successful Servant Leadership

Servant leadership is or should be the bedrock of all organizations. It is based on the principle of growth through individual recognition and achievement. The idea is that through a particular set of practices leaders can pinpoint the strengths and weaknesses of the organization and the workforce to better balance efficiency, culture and ultimately profitability and growth. While the philosophy of servant leadership has been around for centuries, it wasn’t until Robert K. Greenleaf put the principles into print in 1970 that the corporate world began to take notice. Before Greenleaf’s writing, the corporate world was organized into a top-down structure – the executives, managers, assistant managers, laborers. As the philosophy grew in popularity, more companies began incorporating a horizontal organizational structure based on collaboration and communication, broadening ideas and understanding while increasing the overall effectiveness of the workforce. Servant leadership is an integral part of modern organizations, and the transition to this type of leadership style rest in the understanding of eight essential principles. Communication When discussing leadership qualities, there is not one more important than communication. Open and honest dialogue ensures clarity and also helps to reduce tension and confusion. When leading through a servant mentality, there are three areas of communicating to focus on. Listening As a servant leader, you should demonstrate a deep commitment to listening. This doesn’t mean to stay silent or avoid conflict, but it does mean that you must fully comprehend and understand the opinions of others before dismissing or condemning their views and actions. The will of the group should always be identified before any organizational decisions. Empathy In the same spirit of listening, empathy is the ability to recognize and understand the reasoning behind someone’s actions. This recognition is not an approval of performance or behavior, only an acknowledgment of understanding. Healing Healing can also be described as conflict resolution. It is the ability of a leader to listen to both sides, understand the logic behind the decision-making and provide a compromise or resolution that suits the best interests of the employees and the organization. Persuasion In top-down organizations, leaders coerce compliance through disciplinary measures and demands. In servant leader structures persuasion is preferred to positional authority, meaning that communication is used as a means of uncovering appropriate actions and convincing the whole as to its rightness. A leader using the servant philosophy understands the importance of consensus in community development. Awareness Successful teachers of servant Leadership know how to pinpoint the strengths and weaknesses of others and within themselves. This ability to be self-aware leads to balance in the team and the corporate culture. Awareness can be uncomfortable, admitting your need for assistance or lack of skill is not easy, but it is one of the best ways to foster a team mentality. Foresight Beyond communication and team building a leader must be able to drive an organization forward through growth and ingenuity, both of which present risks. Therefore, a leader must develop foresight – the ability to systematically examine and diagnose successes and failures to predict and avoid future mistakes. Conceptualization In the practice of servant leadership, conceptualization refers to the act of thinking or dreaming of further growth opportunities often through the scope of foresight, meaning planning without losing focus on the present or the past. Essentially, conceptualization is tied to innovation and is necessary for modern organizational success. Stewardship Stewardship refers to the responsibility an organization has to not only its contributing workforce but the world as a whole. Many companies are stewards for healthy environmental practices. However, stewardship can also be about fair labor practices, proper resource management or even fiduciary responsibility. Commitment to the Growth of People One of the fundamental principles of servant leadership is the commitment to the growth of people. While the goal of any business is organizational growth, servant leaders understand that profits and people are uniquely intertwined. Without a happy and developing workforce, a company will struggle to maintain and surpass expectations. Community Building Community building is established through a combination of the above principles and practices. However, showing that you are not above the community can enrich and inspire the growth of the overall culture more than any individual element. People are used to top-down structure, and despite the increase in servant led organizations, many still expect the do as I say not as I do mentality, meaning that leaders who practice what they preach can ignite the rapid development of a cultural and corporate change. Servant leadership is a necessity of modern organizations. The core principle of personal growth corresponding to corporate growth is something we sincerely believe here at Etech. We understand the benefits of community and communication. Contact us today. Let’s open a dialogue and see how we can benefit each other. This blog was published on LinkedIn.

Creating Genuine and Long-Term Servant Leadership Cultures

Etech’s philosophy of Servant Leadership is simple “A servant leader is a servant first, showcasing the natural feeling of serving others humbly, than to serve first”. When we hear the word Humility, it may bring to mind images of things that seem “less-than” or “weak”. Etech defines Humility as being sincere, transparent, open and honest. It has been long debatable what’s the meaning of servant leadership? It’s obviously about leadership, but it’s about leadership that’s based on dialogue rather than monologue. Servant leaders are far removed from the archetypal “boss” persona that often bears a closer resemblance to a dictator than a leader. When you hear employees referring to their manager as someone who cares about their needs, you’re hearing them talk about a servant leader. Companies have much to gain from managers who embody this leadership style – it helps to create a positive and long-term workplace culture that fosters employee growth, skill-development and dedication. Some Basic Personality Traits of a Servant Leader Empathy: A leader who lacks empathy will have a tough time understanding their employees’ point of view. It requires the ability to listen closely to what others are saying to understand their perspective. An important factor in what has been termed emotional intelligence, empathy is one of the foundations of servant leadership. When empathy is demonstrated in a leader’s interactions with their employees, those same employees will be better equipped and motivated to follow the leader’s example when they deal with customers. In this respect, a servant leader leads by example and can play a significant role in developing a highly customer-centric workforce. Foresight: Decision-making should include consideration of past, present and future circumstances while also balancing collective versus individual needs. This may sound more like an ideal to aspire to, but servant leaders typically have a wider degree of focus than leaders who only see the needs of the moment. Servant leaders tend to see the big picture and make decisions accordingly. Part of the big picture is the human element – that of employees and customers – which can often be a significant factor. Servant leaders don’t lose sight of the human element in their decision-making. Humility: It’s better to admit to a mistake than to try to hide it. Servant leaders gain the respect of others when they admit they were wrong, and if need be, offer an apology. It also sets a good example for employees when it can be shown that one can learn from their mistakes or misjudgments. Self-Awareness: The ability to be aware of how your actions and words affect others is an important part of servant leadership. The dictator-leader may not give much consideration to self-awareness other than focusing on how quickly commands are obeyed. The self-aware leader, however, understands the need to control his emotions and behavior so that others are not affected in a negative way. Two Organizational Benefits Servant leaders recognize the dangers in territoriality. When workgroups or departments become fiefdoms, the entire organization suffers. The servant leader understands the value of sharing information and skills across workgroups and stresses the need for cooperation and teamwork. This benefits the entire organization and promotes a company culture that minimizes employee turnaround while also attracting higher quality new recruits. An organization benefits when employees are in it for the long haul and when they also help spread the word that the company is a great place to work. When the internal environment is a positive one, it spreads outward to the company’s customers. In addition to displaying their customer-relations skills, employees often communicate their positive feelings about their company, which can contribute to increased customer loyalty.

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