The importance of Servant Leadership in Customer Service business
Besides technology and innovation, customer service has become increasingly essential in the growth and development of modern businesses.
Besides technology and innovation, customer service has become increasingly essential in the growth and development of modern businesses.
“Do as I say, not as I do.” Know any leaders like this? Probably. You may even be one yourself without realizing it. For instance, if you routinely urge your team members to stay late to finish a project, but you head out of the office right at closing time to go bicycling, your team …
How to Be Authentic if You Are to Lead a Team Honestly Read More »
Regardless of how many employees your call center has, customer service should always be on everyone’s mind at all times. Treating customers in a cordial and friendly manner should be a requirement, not an option, and call center employees should understand the value of providing exceptional customer service. When a customer calls, the person who …
How to Provide Customer Service With Servanthood Read More »