The enormous snowball effect of social media has fundamentally transformed the buying cycle. Businesses need to be equipped to answer and discover the best methods…
Learn More...In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with…
Learn More...What is a socially enabled call center? Well, to put it simply, a socially enabled call center is one that utilizes social media to effectively…
Learn More...Customers are becoming more active in the online space for a variety of reasons such as shopping, social & business networking, online transactions, researching products…
Learn More...Loyal customers are an asset to an organization, and the secret weapon to win them is offering superior customer experiences. When you focus on how…
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