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5 Colossal Reasons to Focus on Social Customer Service

Dec 13, 2017 Matt Rocco 5 Colossal Reasons to Focus on Social Customer Service

The enormous snowball effect of social media has fundamentally transformed the buying cycle. Businesses need to be equipped to answer and discover the best methods…

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The Social Enabled Call Center: How to Create a Social Media Call Center (Part 2)

Dec 11, 2017 Jim Iyoob The Social Enabled Call Center: How to Create a Social Media Call Center (Part 2)

In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with…

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What is a Socially Enabled Call Center?

Dec 04, 2017 Jim Iyoob What is a Socially Enabled Call Center?

What is a socially enabled call center? Well, to put it simply, a socially enabled call center is one that utilizes social media to effectively…

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How Social Media and Customer Service Can Work Together to Provide a Better Customer Experience

Oct 04, 2017 Matt Rocco How Social Media and Customer Service Can Work Together to Provide a Better Customer Experience

Customers are becoming more active in the online space for a variety of reasons such as shopping, social & business networking, online transactions, researching products…

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Improve the Omnichannel Experience; Reduce Customer Effort

Jun 17, 2016 David Carrizales Improve the Omnichannel Experience; Reduce Customer Effort

Loyal customers are an asset to an organization, and the secret weapon to win them is offering superior customer experiences. When you focus on how…

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