5 Colossal Reasons to Focus on Social Customer Service
Dec 13, 2017 Matt Rocco
The enormous snowball effect of social media has fundamentally transformed the buying cycle. Businesses need to be equipped to answer and discover the best methods…
Learn More...The Social Enabled Call Center: How to Create a Social Media Call Center (Part 2)
Dec 11, 2017 Jim Iyoob
In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with…
Learn More...What is a Socially Enabled Call Center?
Dec 04, 2017 Jim Iyoob
What is a socially enabled call center? Well, to put it simply, a socially enabled call center is one that utilizes social media to effectively…
Learn More...How Social Media and Customer Service Can Work Together to Provide a Better Customer Experience
Oct 04, 2017 Matt Rocco
Customers are becoming more active in the online space for a variety of reasons such as shopping, social & business networking, online transactions, researching products…
Learn More...Improve the Omnichannel Experience; Reduce Customer Effort
Jun 17, 2016 David Carrizales
Loyal customers are an asset to an organization, and the secret weapon to win them is offering superior customer experiences. When you focus on how…
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