Hit your class with a BEAM!
May 08, 2019 Matthew Cole
My daughter (McKenna) is in kindergarten and her teacher (Ms. Dee) is an excellent facilitator, experienced in her role, a creative thinker and a real…
Learn More...Training: Where Are You Going?
Mar 30, 2018 Matthew Cole
When I was much younger my dad would take our family on road trips that didn’t always have a finite location or a destination. Often,…
Learn More...Are You Coachable?
Jan 01, 2018 Jim Iyoob
Even Michael Jordan had a coach, coaching your team is important if you want to drive continuous improvement. Effective coaching is a two-way street, where…
Learn More...Training That Will Make You Stop, Drop and Roll
Dec 22, 2017 Matthew Cole
In our world, we are often asked to minimize the time it takes for the transfer of knowledge to take place while still maximizing the…
Learn More...How to Integrate Quality Assurance and Coaching for Success
Sep 23, 2016 Kaylene Eckels
We all know the importance of offering exceptional customer service and the countless benefits that result from doing that. Quality assurance is at the core…
Learn More...The Impact of Call Monitoring and Score Cards in the Call Center
May 25, 2016 Jim Iyoob
Any opportunity to improve call center operations is worth taking. Call monitoring and scorecards top the list. Call monitoring is a feature that allows you…
Learn More...4 Tips for Reducing Attrition in the Contact Center
May 20, 2016 Kaylene Eckels
High turnover is a challenge for a contact center and especially the recruiting department whom need to ensure that the companies has sufficient staff to…
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