My daughter (McKenna) is in kindergarten and her teacher (Ms. Dee) is an excellent facilitator, experienced in her role, a […]
Read moreWhen I was much younger my dad would take our family on road trips that didn’t always have a finite […]
Read moreEven Michael Jordan had a coach, coaching your team is important if you want to drive continuous improvement. Effective coaching […]
Read moreWe all know the importance of offering exceptional customer service and the countless benefits that result from doing that. Quality […]
Read moreAny opportunity to improve call center operations is worth taking. Call monitoring and scorecards top the list. Call monitoring is […]
Read moreHigh turnover is a challenge for a contact center and especially the recruiting department whom need to ensure that the […]
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