My daughter (McKenna) is in kindergarten and her teacher (Ms. Dee) is an excellent facilitator, experienced in her role, a creative thinker and a real…
Learn More...When I was much younger my dad would take our family on road trips that didn’t always have a finite location or a destination. Often,…
Learn More...Even Michael Jordan had a coach, coaching your team is important if you want to drive continuous improvement. Effective coaching is a two-way street, where…
Learn More...In our world, we are often asked to minimize the time it takes for the transfer of knowledge to take place while still maximizing the…
Learn More...We all know the importance of offering exceptional customer service and the countless benefits that result from doing that. Quality assurance is at the core…
Learn More...Any opportunity to improve call center operations is worth taking. Call monitoring and scorecards top the list. Call monitoring is a feature that allows you…
Learn More...High turnover is a challenge for a contact center and especially the recruiting department whom need to ensure that the companies has sufficient staff to…
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