How to become an adaptable leader?

How to become an adaptable leader?

Etech’s 12 Character Commitments: Part – 6

Over 12 years ago we made the decision to implement a new philosophy on leadership that supports our vision to make a remarkable difference for each other, our customers, and within our communities. Our goal was to inspire Etech’s leadership team to embrace the challenge to conform our company to a servant-led organization. The pillars of Etech’s servant leadership culture are our 12 leadership commitments.

Those commitments are:

Over the next few weeks, I will address each of the pillars and provide some examples of what that means at Etech. I encourage each of you to read, embrace, and self-evaluate. I would be honored to hear your thoughts or feedback.

Why adaptability is a critical capability for future leadership?

Today I will address Adaptability. At Etech, we define adaptability as being flexible and willing to introduce, embrace and patiently lead the way through change positively and purposefully.

Below are some tips to help you on your journey to becoming an even more adaptable leader!

1. Communicate

Talk with your team and others to keep them up to date on changes, allow them to ask questions, and provide feedback. The more you or your team know what is going on, the more confident you will be.

2. Be flexible

Accept the fact that change is inevitable in our industry. The only thing constant about change is change itself. At Etech, you will be part of a changing environment. Be willing to learn new skills, take on new roles, and change campaigns or schedules to meet the needs of our customers.

3. Prepare when possible

Sometimes we can see change coming and when this happens, we must take time to prepare. Research the new customers or campaign, and speak with others that have been on the campaign if it already exists. Knowledge is power and can build your confidence that the change you’re embarking on will be a success.

4. Focus on what you control

Allow yourself to focus on the tasks and responsibilities you have control over. Ask yourself what you can achieve today and focus on the problem or project one piece at a time. The important thing is to only be in control of things you personally can control.

5. Take initiative

Seek out opportunities to contribute to the new environment and help bridge gaps between teams. If your team observes you taking initiative to thrive during change, they will follow.

6. Stay positive

Stay focused on the end goal and use the change as an opportunity to learn and grow. In the midst of a change, our thoughts can be our worst enemy. Be conscious of what your mind is telling you. Try relaxation techniques such as mindfulness or deep breathing, exercise is a great way to clear your mind as well.

7. Embrace our Vision

Above all else, remember our purpose – to make a remarkable difference for each other, our customers, and our community — this doesn’t change during times of transformation!

I hope this gives you some ideas to contemplate today. We are in a season of big change at Etech, how will you adapt?

Until next time, may you continue to make a difference in the lives of the people you touch each day.

Matt Rocco

Matt Rocco

Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.

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