7 Talks Not to Miss at Customer Contact Week Las Vegas 2023

Customer Contact Week Las Vegas happening this June is a must attend global event for CX leaders. We’ve curated a list of the top 7 workshops & presentations you must attend.

By |2023-04-26T05:21:03-06:00April 26, 2023|Blog, Customer Experience|Comments Off on 7 Talks Not to Miss at Customer Contact Week Las Vegas 2023

The AX/CX Synergy: Emphasis on Agent Experience Subset in Customer Experience

Agent and customer experience are strongly correlated, as agent distress directly impacts customers, resulting in poor active listening, high hold time/high AHT, or transactional discrepancies that lead to cancellations.

By |2022-12-27T23:59:19-06:00December 27, 2022|Blog, Customer Experience|Comments Off on The AX/CX Synergy: Emphasis on Agent Experience Subset in Customer Experience

How to increase customer satisfaction & productivity with Call Center Analytics?

While interacting with customers, contact center agents collect a huge chunk of information.

By |2022-08-10T05:03:49-06:00August 10, 2022|Blog, Customer Experience, Customer Service|Comments Off on How to increase customer satisfaction & productivity with Call Center Analytics?

How to transform Customer Service Experience with Speech Analytics?

Improving customer experiences is one of the important areas of focus for leading brands.

By |2023-02-09T03:59:46-06:00May 12, 2022|Blog, Customer Experience, Customer Service|Comments Off on How to transform Customer Service Experience with Speech Analytics?

5 Useful Ways to Utilize Data to Boost Customer Experience within Your Contact Center

A contact center is more than just a support center; it offers actionable insights into the way that a company chooses to treat its customers.

By |2022-05-06T03:54:33-06:00May 5, 2022|Blog, Customer Experience|Comments Off on 5 Useful Ways to Utilize Data to Boost Customer Experience within Your Contact Center

Measuring ROI of Speech Analytics Implementation at Contact Center

Digitalization is optimizing the existing processes in many businesses. Adopting a new technology demands sheer determination, effective change management, and decent user adoption.

By |2022-03-01T01:23:18-06:00February 25, 2022|Blog, Customer Experience, Quality Assurance, Quality Monitoring|Comments Off on Measuring ROI of Speech Analytics Implementation at Contact Center

How to uncover actionable insights from customer interactions

Microsoft estimates that 90% of all Americans consider customer service to be a discerning factor in which companies they choose to engage with.

By |2022-02-25T00:45:38-06:00January 31, 2022|Blog, Customer Experience, Quality Monitoring|Comments Off on How to uncover actionable insights from customer interactions
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