7 Talks Not to Miss at Customer Contact Week Las Vegas 2023
Customer Contact Week Las Vegas happening this June is a must attend global event for CX leaders. We’ve curated a list of the top 7 workshops & presentations you must attend.
Using Data Analytics to Enhance Customer Experience
Data analytics is a great tool for enhancing customer experience as it gives concise information on customer behaviors, needs, and preferences.
Optimizing the Customer Experience, The Key to Business Success
Here are some tips on how to optimize the customer experience for your business:
The AX/CX Synergy: Emphasis on Agent Experience Subset in Customer Experience
Agent and customer experience are strongly correlated, as agent distress directly impacts customers, resulting in poor active listening, high hold time/high AHT, or transactional discrepancies that lead to cancellations.
How to increase customer satisfaction & productivity with Call Center Analytics?
While interacting with customers, contact center agents collect a huge chunk of information.
How to transform Customer Service Experience with Speech Analytics?
Improving customer experiences is one of the important areas of focus for leading brands.
5 Useful Ways to Utilize Data to Boost Customer Experience within Your Contact Center
A contact center is more than just a support center; it offers actionable insights into the way that a company chooses to treat its customers.
Measuring ROI of Speech Analytics Implementation at Contact Center
Digitalization is optimizing the existing processes in many businesses. Adopting a new technology demands sheer determination, effective change management, and decent user adoption.
How to uncover actionable insights from customer interactions
Microsoft estimates that 90% of all Americans consider customer service to be a discerning factor in which companies they choose to engage with.