7 Talks Not to Miss at Customer Contact Week Las Vegas 2023
Customer Contact Week Las Vegas happening this June is a must attend global event for CX leaders. We’ve curated a list of the top 7 workshops & presentations you must attend.
Etech is participating in #CCWVegas21. Visit our booth. Learn More.
Customer Contact Week Las Vegas happening this June is a must attend global event for CX leaders. We’ve curated a list of the top 7 workshops & presentations you must attend.
Data analytics is a great tool for enhancing customer experience as it gives concise information on customer behaviors, needs, and preferences.
Here are some tips on how to optimize the customer experience for your business:
Agent and customer experience are strongly correlated, as agent distress directly impacts customers, resulting in poor active listening, high hold time/high AHT, or transactional discrepancies that lead to cancellations.
While interacting with customers, contact center agents collect a huge chunk of information.
Improving customer experiences is one of the important areas of focus for leading brands.
A contact center is more than just a support center; it offers actionable insights into the way that a company chooses to treat its customers.
Digitalization is optimizing the existing processes in many businesses. Adopting a new technology demands sheer determination, effective change management, and decent user adoption.
Microsoft estimates that 90% of all Americans consider customer service to be a discerning factor in which companies they choose to engage with.