Nacogdoches, TX – December 12, 2017 – Etech Global Services, a leading business provider of customer engagement solutions is proud to announce that Jim Iyoob, Chief Customer Officer, has been selected as a member for the 2018 Call Center Week (CCW) Advisory Board.
CCW is the world’s largest customer contact event series, where customer care, customer experience (CX), and contact center leaders come together to exchange, compare and strategize. Jim brings expertise from 25 years of contact center outsourcing experience in domestic and offshore inbound, outbound, chat operations, and social media. He leads Etech’s sales and marketing, program implementation, IT, data insight and product development efforts across all of Etech Global Services.
It is an incredible opportunity for Etech to be able to stand alongside pioneers of the industry and have Jim represent Etech at each of the 2018 CCW events. Attending and participating in these events helps ensure that Etech is at the forefront of providing quality experiences for its’ clients, team members and communities.
Etech president, Matt Rocco, said “I am honored that CCW has invited Etech to have participation on the board of this key industry association. Jim Iyoob will bring a tremendous amount of knowledge, energy and creativity to the board. I am excited for Jim and proud of him. He will represent Etech, himself and the association in an exemplary manner as always.”
Etech is proud to be a participant in this year’s Customer Contact Week’s events. For more information about the CCW go to www.callcenterweek.com and for more information on careers with Etech visit us at etechgs.com.
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Monitoring Solutions (EMS) division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.