Blog

Meet Etech Global Services at the Virtual Customer Contact Week from Home

Jul 13, 2020 Nimisha Varier Meet Etech Global Services at the Virtual Customer Contact Week from Home

Nacogdoches, TX – July 13 2020 – Etech Global Services, a global leader in customer engagement solutions, gears up to participate in the largest customer…

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How does Human Resources Impact Customer Experience?

May 27, 2020 Veronica Chimney How does Human Resources Impact Customer Experience?

When customer experience is delivered right, brands can increase their revenue remarkably, simultaneously creating happier customers who enjoy using their products and services. All the…

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Human Intelligence + Artificial Intelligence – The ‘Winning Formula’ to Deliver Remarkable Customer Experience

May 20, 2020 Jim Iyoob Human Intelligence + Artificial Intelligence – The ‘Winning Formula’ to Deliver Remarkable Customer Experience

If I were to ask a bunch of people the last time they had a really great experience as a customer, it probably wouldn’t take…

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Thinking beyond Artificial Intelligence to improve the Customer Experience

Mar 18, 2020 Jim Iyoob Thinking beyond Artificial Intelligence to improve the Customer Experience

When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening…

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What are the Guiding Principles for Outsourcing Your Customer Service?

Feb 22, 2020 Ashwini Kumar What are the Guiding Principles for Outsourcing Your Customer Service?

Excellent customer service is an integral part of every business. Whether your company deals in retail or offers specific services, consumers look for a convenient…

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Characteristics of a Good Project Manager That Translate Into a Great Customer Experience

Nov 06, 2019 Gurudatt Medtia Characteristics of a Good Project Manager That Translate Into a Great Customer Experience

One of the goals of project management is to create a positive experience for your customers. According to a recent survey conducted by Gartner, within…

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Do We Need AI to Truly Transform the Customer Experience for the Better?

Sep 11, 2019 Jim Iyoob Do We Need AI to Truly Transform the Customer Experience for the Better?

According to a Gartner Report, 85% of customer interactions will take place without human involvement by 2020. Put simply, artificial intelligence is transforming the way…

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How to Improve Customer Experience and Sales With Voice of the Customer Research

Aug 21, 2019 Patrick Reynolds How to Improve Customer Experience and Sales With Voice of the Customer Research

Companies offering inbound call center services often train their employees to believe that the customer is always right. When it comes to customers’ knowledge of…

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Why You Need Omnichannel Customer Engagement Solutions?

Aug 07, 2019 Gurudatt Medtia Why You Need Omnichannel Customer Engagement Solutions?

When a company is set in its ways, it can be a hard rush to encourage managers to create lasting change. This is as true…

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Are You Adapting Omni-Channel Customer Support?

Jul 10, 2019 Amit Kachhawa Are You Adapting Omni-Channel Customer Support?

Customer support was originally handled through three information channels: telephone, letter or in person. As technology advanced, however, the available communication tools evolved, moving toward…

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