Forbes defines the Net Promoter Score (NPS) as an index used to determine how willing customers are to recommend a brand, product or service. Most…
Learn More...When we speak to contact centers about what’s happening in their organizations, Quality Monitoring (QM) and Quality Assurance (QA) are the two challenges that they…
Learn More...Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is also aimed at increasing…
Learn More...What Are Your Company’s Customer Service Standards? According to the Institute of Customer Service, your company’s customer service standards should include clearly defined and communicated…
Learn More...As the primary point of contact in the customer experience, call center agents to play an integral role in the success of a company. A…
Learn More...Keeping customers happy is a top priority for businesses across the board in this highly competitive market. An unhappy customer or a customer who has…
Learn More...With the Internet being the primary source of shopping and finding information before making a purchase, offering a customer-friendly browsing experience is paramount for any…
Learn More...Enhancing customer experience is an absolute priority for corporations today. To determine if customer service meets expectations, you need the ability to measure the key…
Learn More...These days, social media and customer services are essentially one and the same. Companies are better able to take care of their customers, and customers…
Learn More...Abandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars are invested by businesses to…
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