Blog

Are You Adapting Omni-Channel Customer Support?

Jul 10, 2019 Amit Kachhawa Are You Adapting Omni-Channel Customer Support?

Customer support was originally handled through three information channels: telephone, letter or in person. As technology advanced, however, the available communication tools evolved, moving toward…

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Organizing Customer Support on Social Media the Right Way

Feb 05, 2018 Jim Iyoob Organizing Customer Support on Social Media the Right Way

These days, social media and customer services are essentially one and the same. Companies are better able to take care of their customers, and customers…

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4 Top Tips To Boost Technical Customer Support

Jun 23, 2017 Ronnie Mize 4 Top Tips To Boost Technical Customer Support

Technical customer support refers to a lot of services by which enterprises give help to users of a technology product, for example, cell phones, TVs,…

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5 Easy Steps to Build a Successful Customer Support Team

Dec 14, 2016 David Carrizales 5 Easy Steps to Build a Successful Customer Support Team

A functional customer support team is essential to the success of your business. Many customers view the support team as the face of the company,…

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3 Tips To Help Create the Best Chat Experience

Aug 02, 2016 Jim Iyoob 3 Tips To Help Create the Best Chat Experience

To stay on the cutting edge of customer service, you’ll want to offer your customers every available avenue to provide help and support. One of…

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5 Reasons why Customer Service is Incomplete without Live Chat

Jul 15, 2016 Amit Kachhawa 5 Reasons why Customer Service is Incomplete without Live Chat

Exceptional customer service differentiates you from the other providers in the market. That differentiation is crucial because today’s customer is sophisticated and has more options…

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Why Companies Still Need Chat?

May 05, 2016 Jim Iyoob Why Companies Still Need Chat?

If you know me, I consider myself a nice person. However when I receive terrible service, I try not to complain. I don’t kick and…

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Providing Superior Online Customer Support

Feb 18, 2016 Jim Iyoob Providing Superior Online Customer Support

These days, customers no longer shop exclusively through brick-and-mortar stores; online retailers have changed the game, permanently. Likewise, customers no longer expect product support to…

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Affordable Strategy and Techniques to Improve Customer Service

Jan 29, 2016 Amit Kachhawa Affordable Strategy and Techniques to Improve Customer Service

Offering excellent customer service has tremendous benefit to any organization, and it is one of the top priorities for every employee. The top management assigns…

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4 Ways to Deliver better Customer Support utilizing Chat

Jan 28, 2016 Jim Iyoob 4 Ways to Deliver better Customer Support utilizing Chat

If you look at monthly satisfaction rates for chats and tickets, satisfaction for a regular customer service chat is typically much higher than for a…

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