Are You Adapting Omni-Channel Customer Support?
Jul 10, 2019 Amit Kachhawa
Customer support was originally handled through three information channels: telephone, letter or in person. As technology advanced, however, the available communication tools evolved, moving toward…
Learn More...Organizing Customer Support on Social Media the Right Way
Feb 05, 2018 Jim Iyoob
These days, social media and customer services are essentially one and the same. Companies are better able to take care of their customers, and customers…
Learn More...4 Top Tips To Boost Technical Customer Support
Jun 23, 2017 Ronnie Mize
Technical customer support refers to a lot of services by which enterprises give help to users of a technology product, for example, cell phones, TVs,…
Learn More...5 Easy Steps to Build a Successful Customer Support Team
Dec 14, 2016 David Carrizales
A functional customer support team is essential to the success of your business. Many customers view the support team as the face of the company,…
Learn More...3 Tips To Help Create the Best Chat Experience
Aug 02, 2016 Jim Iyoob
To stay on the cutting edge of customer service, you’ll want to offer your customers every available avenue to provide help and support. One of…
Learn More...5 Reasons why Customer Service is Incomplete without Live Chat
Jul 15, 2016 Amit Kachhawa
Exceptional customer service differentiates you from the other providers in the market. That differentiation is crucial because today’s customer is sophisticated and has more options…
Learn More...Why Companies Still Need Chat?
May 05, 2016 Jim Iyoob
If you know me, I consider myself a nice person. However when I receive terrible service, I try not to complain. I don’t kick and…
Learn More...Providing Superior Online Customer Support
Feb 18, 2016 Jim Iyoob
These days, customers no longer shop exclusively through brick-and-mortar stores; online retailers have changed the game, permanently. Likewise, customers no longer expect product support to…
Learn More...Affordable Strategy and Techniques to Improve Customer Service
Jan 29, 2016 Amit Kachhawa
Offering excellent customer service has tremendous benefit to any organization, and it is one of the top priorities for every employee. The top management assigns…
Learn More...4 Ways to Deliver better Customer Support utilizing Chat
Jan 28, 2016 Jim Iyoob
If you look at monthly satisfaction rates for chats and tickets, satisfaction for a regular customer service chat is typically much higher than for a…
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