One of the biggest challenges faced by the online retailers, who are trying to increase their online conversions, is shopping cart abdication. This is one of the most crucial problems for online businesses to overcome. Abandoned shopping carts rates are an essential metric for retailers who are worried about expanding on the web change. In …
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A pre-chat survey enables the collection of visitor information prior to the chat session beginning and quickly route the session to the agent most qualified to manage the chat. It is beneficial in service and support scenarios because visitors already expect to provide initial information to have their issue resolved. Some sample pre-chat survey questions …
Top 4 Benefits of a Pre-Chat Survey in Live Chat Read More »
In general, certain universal features should be included in all live chat software. This typically includes things like access to unlimited accounts, certain workflow enhancements, increased security features, live chat support from the provider, etc. However, users should also consider other enhancements that can greatly improve their experience. This often entails enhancements geared towards cross-channel …
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Live chat service places your customers in control of asking for help. This process initiates an easy and convenient method for both them and for your customer service team. However, it goes beyond that. Live chat software is ideal for enhancing customer conversion for eight significant reasons: Customer Experience : Live chat provides the driving …
It is a well-known fact that websites with live chat make more sales than others. It is one of the best methods available to clarify all the pre-sale and post-sale questions of customers. If you own an ecommerce website and are considering implementing customer support through Live Chat, you are on the right track. However, …
How to Select the Best Live Chat Software for Your e-Commerce Website Read More »
There have been drastic changes in the business world due to technology advances. Technology has made it possible to increase collaboration internationally, promote flexible work hours, and shop online. In today’s environment there are numerous channels of communication that can be employed; more choices than ever before. Your business most likely already uses some sort …
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