One of the biggest challenges faced by the online retailers, who are trying to increase their online conversions, is shopping cart abdication. This is one…
Learn More...A pre-chat survey enables the collection of visitor information prior to the chat session beginning and quickly route the session to the agent most qualified…
Learn More...In general, certain universal features should be included in all live chat software. This typically includes things like access to unlimited accounts, certain workflow enhancements,…
Learn More...Live chat service places your customers in control of asking for help. This process initiates an easy and convenient method for both them and for…
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