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The Right Ways to Combat Shopping Cart Abandonment Issues

Sep 07, 2018 Amit Kachhawa The Right Ways to Combat Shopping Cart Abandonment Issues

One of the biggest challenges faced by the online retailers, who are trying to increase their online conversions, is shopping cart abdication. This is one…

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Top 4 Benefits of a Pre-Chat Survey in Live Chat

Jan 03, 2018 Matt Rocco Top 4 Benefits of a Pre-Chat Survey in Live Chat

A pre-chat survey enables the collection of visitor information prior to the chat session beginning and quickly route the session to the agent most qualified…

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What Features Should You Expect with Enterprise Live Chat Software

Mar 17, 2016 Jim Iyoob What Features Should You Expect with Enterprise Live Chat Software

In general, certain universal features should be included in all live chat software. This typically includes things like access to unlimited accounts, certain workflow enhancements,…

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Top 8 Reasons Live Chat Enhances Conversions

Jan 13, 2016 Matt Rocco Top 8 Reasons Live Chat Enhances Conversions

Live chat service places your customers in control of asking for help. This process initiates an easy and convenient method for both them and for…

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