Using Speech Analytics to Enhance Human Experiences
Speech analytics technology is revolutionizing many critical processes in contact centers
Speech analytics technology is revolutionizing many critical processes in contact centers
Speech analytics has become an important feature in the operation of many contact centers. These sophisticated systems have the ability to precisely identify words and phrases that can be used to guide the customer through help menus and connect them with appropriate agents. Speech systems can also be used to gather a considerable volume of …
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