Event

  Date: April 16-17, 2025 Location: Las Vegas Save the date! Etech is thrilled to announce our participation in the Customer Connect Expo 2025. This premier event for customer experiences professionals provides the ideal platform for Etech to showcase our innovative solutions and share our expertise in revolutionizing customer interactions. What’s in Store: Expert-Led Seminar: Join us for an insightful session AI-Powered Contact Center Excellence: Scaling Quality Through Gig Workforce Innovation featuring expert insights from: a. Jim Iyoob, Chief Customer Officer, Etech Global Services b. Trevor Clark, Founder and CEO, ShyftOff Interactive Demo Zone: Get hands-on experience with our state-of-the-art customer service technologies and tools. Customer Connect Expo 2025 presents a fantastic opportunity to engage with Etech’s industry experts in an energetic, knowledge-rich environment. Whether you’re looking to enhance your current customer service strategies or embark on a complete digital transformation journey, our team is here to guide you towards exceptional customer experiences. Meet us at Booth #348 We’re looking forward to connecting with you in the vibrant city of Las Vegas! To schedule a meeting or learn more, please fill out the form.

Date: March 11-12, 2025 Location: Orlando, Florida Etech is excited to participate in CompliancePoint Exchange ’25 (CPX25), a premier two-day event dedicated to marketing compliance and data privacy. This event is a unique opportunity to gain insights from industry leaders and discover how to implement effective compliance strategies while mitigating risks. Etech Panel Session: Topic: Using Automation to Facilitate Compliance and Save the Business Money. Key Highlights: How technology enhances compliance monitoring and reduces costs. Real-world case studies from various industries. Legal implications, data privacy, and risk mitigation. Best practices for implementing compliance programs. Unexpected benefits beyond compliance. For more information or to schedule a meeting with our team at the event, please fill out the form.

Date: January 27-29, 2025 Location: JW Marriott, Disney, Orlando Mark your calendars! Etech is excited to make a dynamic impact at Customer Contact Week Orlando 2025. What to Expect: 1. Engaging Workshop: Don’t miss our session, Creating a Data-Driven Call Center Culture: Strategies for Success, featuring expert insights from: a. Jim Iyoob, Chief Customer Officer, Etech Global Services b. Shawndra Tobias, SVP of Customer Experience, Etech Global Services c. Melissa Magos, Sr. Director of Call Center Operations, Frontier Communications d. Melissa Wood,Dean of Global Leadership Development, Etech Global Services 2. Booth #311: Visit booth #311 to meet our team and explore call center solutions and learn how we transform data insights into actionable strategies for success. 3. Exclusive Offer: Use code ETECH_CCW for 20% off on End User passes Don’t wait—schedule your consultation and be part of the transformation!

Date: September 18-19, 2024 Location: Austin Etech is thrilled to announce our participation in the ACCA Annual Fall Symposium/XPO, a premier event for contact center professionals in Central Texas. Join us for a day filled with insightful sessions and valuable networking opportunities. Key Highlights: Explore effective strategies for managing a diverse, multi-generational workforce in today’s digital landscape. Discover how to balance human and AI contributions for enhanced innovation and efficiency. Learn about the importance of diversity, equity, inclusion, and allyship in shaping a positive workplace culture. Dive into the essentials of effective knowledge management systems for contact centers. Gain insights into successful strategies for remote recruitment, onboarding, and employee retention. Understand how emerging technologies are transforming quality and training within contact centers. For more information or to schedule a meeting with our team at the event, please [fill out the form].

Date: September 25-26, 2024 Location: Naples, Florida Etech is proud to announce our participation in the upcoming CX Innovation Summit, a premier event for customer experience professionals. Our team of experts will be joining industry leaders to share insights on elevating CX strategies and delivering exceptional customer experiences. Key Highlights: Explore innovative approaches to personalized interactions and seamless experiences Gain actionable insights on staying agile in the face of evolving customer expectations Learn about cross-functional collaboration to enhance CX delivery Discover strategies for driving growth and customer loyalty through innovative CX Join us to learn how Etech can help you transform your customer experience strategy and stay ahead in today’s competitive landscape. For more information or to schedule a meeting with our team at the event, please fill out the form.

Data isn’t just information; it’s the driving force behind a paradigm shift in customer interactions. Learn firsthand from Charitable Adult Rides & Services (CARS), the actionable framework they employed to transform customer satisfaction, boost employee engagement, and elevate CX. Key Takeaways: Advanced techniques to systematically collect and analyze VoC data, achieving a deep understanding of customer needs and sentiments. Enhanced capabilities to translate VoC insights into tailored customer experiences, delighting individuals through personalized interactions at every touchpoint. Best practices for strategic analytics integration within your CX strategy, using data-driven decisions to enhance the end-to-end customer journey.

Imagine a contact center that doesn’t just respond but anticipates, a team that doesn’t just answer but evolves, and a customer experience that doesn’t just satisfy but delights. Get ready to dive deeper into the magic of Speech-to-Text Analytics and learn more about the transformative journey where AI isn’t the replacement but the catalyst for human brilliance, turning every interaction into a masterpiece. Your customer interactions are a gold mine of data, from which you can derive actionable insights that have the power to revolutionize your approach to delivering exceptional Customer Experience (CX). In an era where blind spots can hinder progress, the unique blend of AI and human expertise ensures you don’t miss a beat. Curious about effectively harnessing this powerful combination? Don’t worry, we have you covered! Discover how industry leaders are leveraging speech analytics: • Extract powerful insights from customer interactions with AI. Understand needs, identify risks, and close experience gaps. • Enable focused, data-driven agent coaching. Analyze calls to provide precise guidance for skill development. • Cloud-based agility for the future. Easily scale to meet demands and support remote teams with AI-enabled speech analytics. • Shift from reactive to proactive. Continuously improve and exceed customer expectations with aggregated data and insights. Join us for a fun and insightful webinar exploring how speech analytics can profoundly transform contact centers. Whether you are new to speech analytics or looking to get more value from current implementations, this webinar will provide invaluable learnings. Leave the session feeling inspired and equipped to elevate your customer interactions to the next level and fulfill your purpose!

Curious about how Voice of Customer Analytics is revolutionizing contact centers? Join Etech’s workshop that offers a deep dive into the transformative potential of automated VoC analytics, equipping attendees with the knowledge and skills to unlock unprecedented customer insights and drive operational excellence without manual intervention. 𝐊𝐞𝐲 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐏𝐨𝐢𝐧𝐭𝐬: 👉 Discover how cutting-edge, fully automated technologies empower you to decode customer sentiments, preferences, and pain points from every interaction, providing a holistic view of the customer journey. 👉 Witness how QEval transforms unstructured conversations from customer conversations into meaningful, data-driven insights that fuel informed decision-making and continuous improvement 👉 Explore compelling case studies that showcase the practical applications and tangible benefits of automated VoC analytics in contact centers 👉 Review proven strategies with real world examples for coaching and empowering your teams to leverage automated VoC analytics effectively 👉 Gain a glimpse into the future of contact center operations, where automated VoC analytics plays a pivotal role in delivering exceptional customer experiences and driving business growth through seamless, scalable insights.

Tuesday, January 23 | 9:00-10:30 AM CT Revolutionize Your Contact Center with AI-Powered Speech Analytics. What if you could unlock a 360-degree view of the customer journey and use those insights to delight customers and empower agents? AI-driven speech analytics make it possible. Speech analytics leverage artificial intelligence to extract invaluable insights from customer interactions. This enables contact centers to: Pinpoint Experience Gaps – Analyze calls to identify needs, risks, and opportunities to improve. Deliver Data-Driven Coaching – Provide agents focused guidance to enhance skills and performance. Scale Agile Operations – Cloud-based speech analytics support flexible, remote contact centers. Get Proactive – Continuously improve and exceed customer expectations through data-based action. Whether you’re new to speech analytics or want to optimize current use, join our insightful workshop to explore how AI can catalyze human brilliance. Discover first-hand how industry leaders are leveraging speech analytics to revolutionize the customer experience. In this session you will: Learn how speech analytics can profoundly elevate customer interactions and agent experience. Review real examples and use cases showing transformational impact. Ask the Experts – Live Q &A with Contact Center/Data/BPO domain experts Walk away inspired and equipped to use speech analytics to accelerate performance. Jim Iyoob Chief Customer Officer Etech Global Services Shawndra Tobias VP – Customer Experience Etech Global Services Melissa Wood Dean of Leadership Development Etech Global Services Simon Black Chief Executive Officer Awaken Intelligence Vincent Trotter VP of Client Success National Debt Relief Booth: #916 January 24 – 25

In today’s fast-paced world, customer satisfaction is no longer enough; true differentiation lies in delighting your customers with every interaction. At Etech’s must-attend keynote during #CallCenterCampus, you’ll discover the secret to achieving this. Imagine having access to data that helps you understand your customer’s needs, pain points, and desires like never before. With speech analytics, this becomes a reality, as you unlock the power to extract rich insights from the very conversations your agents have with customers every day. But we’re not just talking about data; we’re talking about actionable intelligence that can transform the way you operate. From enabling precise, data-driven agent coaching to identifying experience gaps and areas for improvement, speech analytics empowers you to continuously elevate your CX game. Don’t miss this chance to be part of the contact center revolution. Register for Etech’s keynote at #CallCenterCampus today and receive an exclusive 10% discount that will give you a head start on your journey to customer satisfaction!

Elevate Your Customer Experience with Etech at the Call & Contact Center Expo in Las Vegas! Are you ready to revolutionize your customer experience strategy? Join Etech at the upcoming Call & Contact Center Expo on April 24th and 25th in Las Vegas, where we’ll be showcasing cutting-edge solutions and insights to help you thrive in today’s dynamic market. Meet our Chief Customer Officer, Jim Iyoob, and gain exclusive access to expert knowledge and industry best practices. Discover how to overcome common pain points such as disconnected customer journeys, AI integration, outdated service tactics, and high churn rates. Let’s work together to unlock the full potential of your CX strategy! But wait, there’s more! We’re offering FREE passes to this must-attend event, but spots are limited. Click the link below to secure your pass and join us at the forefront of customer experience innovation. Register Now for Your FREE Pass! Don’t miss this opportunity to network with like-minded professionals, learn from industry leaders, and take your customer experience to new heights. See you in Las Vegas! #CustomerExperience #CX #ContactCenter #CallCenter #LasVegas #Networking #Innovation #EtechEvents

Do you think Artificial Intelligence is a threat or an ally? What if we tell you that AI can be leveraged as a powerful force in driving revenue and creating remarkable customer experiences! We have some surprising data for you! Join us for a data backed insightful webinar where industry veterans are going to unravel the myths surrounding AI technology and reveal its tangible impact on enhancing customer interactions. From dispelling misconceptions to highlighting the pivotal role of change management, get ready to learn the strategies for seamlessly integrating AI into your organizational processes. We will dive deep into: Myth-Busting AI in CX: Unveiling the truth about AI technology and its real impact on customer experience. Change Management for Success: Strategies for effectively managing organizational change during AI adoption. Digital Transformation: Exploring the role of AI as a cornerstone in the broader digital transformation journey. Leadership Confidence: Building leadership buy-in and confidence for successful digital transformation initiatives. This webinar is going to help you to embark on the journey of AI-driven CX transformation with newfound clarity and confidence. Armed with myth-busting insights, change management strategies, and leadership confidence-building tips, you will be equipped to leverage AI as a powerful force in driving revenue. We look forward to meeting with you, helping you stay ahead in the digital transformation race, and ensuring your business not only adapts but thrives in the AI-powered future.

If only there was a roadmap that empowers you to boost agent engagement, enhance productivity, and deliver better CX. It does exist! To utilize it you will need to master how to leverage data analytics to understand customer sentiment and connect agent purpose with improved tenure and positive customer experiences. Key Takeaways: – Ways to create and leverage a data-driven culture to create impactful human experiences – Real-world examples, case studies, and testimonials that connect mission and purpose with critical behaviors and actionable insights – Keys to gaining buy-in by simplifying agent performance management Event Venue Marriott Harbor Beach Resort and Spa, Fort Lauderdale, Florida

This interactive session will explore how to leverage data analytics to understand customer sentiment and connect agent purpose with improved tenure and positive customer experiences. Engage in an open-discussion about how to create and leverage a Data Driven Culture. You will learn how to use large-volume datasets to create impactful human experiences. Witness real-life examples, case studies, and testimonials that connect mission and purpose with critical behaviors and actionable insights. Delegates will leave this session empowered with a roadmap that boosts agent engagement, enhances productivity, and delivers better CX. Key Takeaways: – Creating a Data-Driven Culture that Connects with Your Mission and Purpose - How Improving Critical Behaviors Improves Retention – How to Gain Buy-In by Simplifying Agent Performance Management For one-on-one conversation with Etech’s Team visit: Booth #408 Use Etech’s code 23CCW_ETECH to get 20% off registration.  

Is your organization’s turnover costing you? Lost opportunities, performance challenges, and increased costs, low morale can be just some of the negative impacts. Attrition is one of the biggest challenges in the contact center industry today. In the era of the “Great Resignation” and “Quiet Quitting” learn what you as a leader should do to retain and engage your talent.