Event

Etech Global Services at Customer Connect Expo 2026. Discover CX innovations, contact center strategies & digital transformation solutions.

November 12-13, 2025 Location: Trump Doral, Miami, FL In this era of sky-high expectations, customer experience (CX) is the ultimate differentiator – the secret weapon that propels businesses from ordinary to extraordinary. It’s time to unleash the full potential of your CX strategy. Join Etech at the GDS CX Innovation Summit 2025, where the brightest minds in customer experience will come together to: Etech’s Roundtable: Beyond the AI Buzz – Building Solutions That Stick Roundtable Date & Time: Wed, Nov 12th 2 pm to 3 pm | Thur, Nov 13th 9:20 am to 10:20 am What You’ll Gain: Battle-Tested Strategies: Discover proven approaches that transform customer experiences from good to legendary, giving your business a competitive edge. Actionable Insights: Learn how to harness data and technology to create unbreakable bonds with your customers. Peer Connections: Engage with fellow CX pioneers who are rewriting the rules of customer engagement and setting new industry standards. Expert Insights: Patrick Reynolds, SVP – Business Development & Client Solutions, Etech Global Services Chris Basile, AVP Operations & Training, Etech Global Services  Stay tuned for more updates! Contact us to schedule a meeting or learn more about how Etech can help you transform your customer experience.

Date: October 22-24, 2025 Location: Austin, TX Etech Global Services is participating in Call Center Campus in Austin, TX. This event is designed for industry leaders committed to revolutionizing customer experience through data-driven insights. We look forward to engaging in thought-provoking discussions, hands-on masterclasses, and high-impact networking opportunities. Etech’s Session: Beyond the AI Hype: Separating Winners from Empty Promises Expert Insights: Jim Iyoob, Chief Customer Officer, Etech | President, ETS Labs Patrick Reynolds, SVP – Business Development & Client Solutions, Etech Global Services Shawndra Tobias, Chief Data Strategy Officer, Etech Global Services Key Takeaways: The 7-question AI evaluation framework that separates real solutions from smoke and mirrors How to spot the #1 red flag that signals a vendor should be avoided Proven implementation strategies that lead to 94% agent adoption . Real-world success metrics and ROI calculation templates you can use right away Why the best AI isn’t the flashiest — it’s the one that solves your real contact center problems Schedule a meeting know more about Etech’s participation in Call Center Campus.

Date: July 23-25, 2025 Location: DOWNRIGHT AUSTIN| Austin, TX Etech Global Services is excited to be participating at the Customer Analytics Exchange. This event is designed for industry leaders committed to leveraging the latest technologies for improving customer experiences. Our team looks forward to engaging in thought-provoking discussions, hands-on masterclasses, and high-impact networking opportunities. Expert Insights: Jim Iyoob, Chief Customer Officer, Etech Global Services Patrick Reynolds,VP-Customer Engagement, Etech Global Services Etech’s Thinktank: Topic: Stop Losing Millions: How to Uncover Revenue Hidden in Customer Conversations. Date and Time: Wednesday, July 23rd 5:15 PM – 6:00 PM CDT We look forward to contributing to the advancement of data-driven customer experiences at this exclusive exchange. Schedule a meeting to inquire about Etech’s participation or to request information.

Date: June 25–26, 2025 Time: 11:00 AM – 2:30 PM CDT Location: Fairmont, Dallas, TX In this era of sky-high expectations, customer experience (CX) is the ultimate differentiator – the secret weapon that propels businesses from ordinary to extraordinary. It’s time to unleash the full potential of your CX strategy. Join Etech at the GDS CX Innovation Summit 2025, where the brightest minds in customer experience will come together to: What You’ll Gain: Battle-Tested Strategies: Discover proven approaches that transform customer experiences from good to legendary, giving your business a competitive edge. Actionable Insights: Learn how to harness data and technology to create unbreakable bonds with your customers. Peer Connections: Engage with fellow CX pioneers who are rewriting the rules of customer engagement and setting new industry standards. Ready to take your CX to the next level? Contact us to schedule a meeting or learn more about how Etech can help you transform your customer experience.

Date: June 9-12, 2025 Location: Las Vegas Etech is excited to announce our participation in Customer Contact Week (CCW) Vegas 2025. As a premier event for contact center excellence CCW provides the perfect backdrop for Etech to showcase our innovative solutions and industry insights.  What to Expect: Engaging Keynote Session: Join us for an insightful workshop: AI Analytics That Work: Beyond the Hype. Interactive Booth Experience: Visit our Booth #1401 to see live demonstrations of our latest technologies and methodologies. Networking Opportunities: Connect with Etech’s thought leaders and industry peers in the vibrant atmosphere of Las Vegas. Speakers: Jim Iyoob: Chief Customer Officer, Etech Global Services Shawndra Tobias: SVP Customer Experience, Etech Global Services Manu Dwievedi: Sr. Director, Etech Global Services Dana Llyod,Sr. Director Customer Care, Synovus For more information, please schedule a meeting with us.

  Date: April 16-17, 2025 Location: Las Vegas Save the date! Etech is thrilled to announce our participation in the Customer Connect Expo 2025. This premier event for customer experiences professionals provides the ideal platform for Etech to showcase our innovative solutions and share our expertise in revolutionizing customer interactions.  What’s in Store:  Expert-Led Seminar: Join us for an insightful session AI-Powered Contact Center Excellence: Scaling Quality Through Gig Workforce Innovation featuring expert insights from: a. Jim Iyoob, Chief Customer Officer, Etech Global Services b. Trevor Clark, Founder and CEO, ShyftOff Interactive Demo Zone: Get hands-on experience with our state-of-the-art customer service technologies and tools. Customer Connect Expo 2025 presents a fantastic opportunity to engage with Etech’s industry experts in an energetic, knowledge-rich environment. Whether you’re looking to enhance your current customer service strategies or embark on a complete digital transformation journey, our team is here to guide you towards exceptional customer experiences. Meet us at Booth #348 We’re looking forward to connecting with you in the vibrant city of Las Vegas! To schedule a meeting or learn more, please fill out the form.

Date: March 11-12, 2025 Location: Orlando, Florida Etech is excited to participate in CompliancePoint Exchange ’25 (CPX25), a premier two-day event dedicated to marketing compliance and data privacy. This event is a unique opportunity to gain insights from industry leaders and discover how to implement effective compliance strategies while mitigating risks. Etech Panel Session: Topic: Using Automation to Facilitate Compliance and Save the Business Money. Key Highlights: How technology enhances compliance monitoring and reduces costs. Real-world case studies from various industries. Legal implications, data privacy, and risk mitigation. Best practices for implementing compliance programs. Unexpected benefits beyond compliance. For more information or to schedule a meeting with our team at the event, please fill out the form.

Date: January 27-29, 2025  Location: JW Marriott, Disney, Orlando Mark your calendars! Etech is excited to make a dynamic impact at Customer Contact Week Orlando 2025. What to Expect: 1. Engaging Workshop: Don’t miss our session, Creating a Data-Driven Call Center Culture: Strategies for Success, featuring expert insights from: a. Jim Iyoob, Chief Customer Officer, Etech Global Services b. Shawndra Tobias, SVP of Customer Experience, Etech Global Services c. Melissa Magos, Sr. Director of Call Center Operations, Frontier Communications d. Melissa Wood,Dean of Global Leadership Development, Etech Global Services 2. Booth #311: Visit booth #311 to meet our team and explore call center solutions and learn how we transform data insights into actionable strategies for success. 3. Exclusive Offer: Use code ETECH_CCW for 20% off on End User passes Don’t wait—schedule your consultation and be part of the transformation!

Date: September 18-19, 2024 Location: Austin Etech is thrilled to announce our participation in the ACCA Annual Fall Symposium/XPO, a premier event for contact center professionals in Central Texas. Join us for a day filled with insightful sessions and valuable networking opportunities. Key Highlights: Explore effective strategies for managing a diverse, multi-generational workforce in today’s digital landscape.  Discover how to balance human and AI contributions for enhanced innovation and efficiency.  Learn about the importance of diversity, equity, inclusion, and allyship in shaping a positive workplace culture.  Dive into the essentials of effective knowledge management systems for contact centers.  Gain insights into successful strategies for remote recruitment, onboarding, and employee retention.  Understand how emerging technologies are transforming quality and training within contact centers.  For more information or to schedule a meeting with our team at the event, please [fill out the form]. 

Date: September 25-26, 2024 Location: Naples, Florida Etech is proud to announce our participation in the upcoming CX Innovation Summit, a premier event for customer experience professionals. Our team of experts will be joining industry leaders to share insights on elevating CX strategies and delivering exceptional customer experiences. Key Highlights: Explore innovative approaches to personalized interactions and seamless experiences Gain actionable insights on staying agile in the face of evolving customer expectations Learn about cross-functional collaboration to enhance CX delivery Discover strategies for driving growth and customer loyalty through innovative CX Join us to learn how Etech can help you transform your customer experience strategy and stay ahead in today’s competitive landscape. For more information or to schedule a meeting with our team at the event, please fill out the form.

Data isn’t just information; it’s the driving force behind a paradigm shift in customer interactions. Learn firsthand from Charitable Adult Rides & Services (CARS), the actionable framework they employed to transform customer satisfaction, boost employee engagement, and elevate CX.  Key Takeaways: Advanced techniques to systematically collect and analyze VoC data, achieving a deep understanding of customer needs and sentiments. Enhanced capabilities to translate VoC insights into tailored customer experiences, delighting individuals through personalized interactions at every touchpoint. Best practices for strategic analytics integration within your CX strategy, using data-driven decisions to enhance the end-to-end customer journey.

Imagine a contact center that doesn’t just respond but anticipates, a team that doesn’t just answer but evolves, and a customer experience that doesn’t just satisfy but delights. Get ready to dive deeper into the magic of Speech-to-Text Analytics and learn more about the transformative journey where AI isn’t the replacement but the catalyst for human brilliance, turning every interaction into a masterpiece. Your customer interactions are a gold mine of data, from which you can derive actionable insights that have the power to revolutionize your approach to delivering exceptional Customer Experience (CX). In an era where blind spots can hinder progress, the unique blend of AI and human expertise ensures you don’t miss a beat. Curious about effectively harnessing this powerful combination? Don’t worry, we have you covered! Discover how industry leaders are leveraging speech analytics: • Extract powerful insights from customer interactions with AI. Understand needs, identify risks, and close experience gaps. • Enable focused, data-driven agent coaching. Analyze calls to provide precise guidance for skill development. • Cloud-based agility for the future. Easily scale to meet demands and support remote teams with AI-enabled speech analytics. • Shift from reactive to proactive. Continuously improve and exceed customer expectations with aggregated data and insights. Join us for a fun and insightful webinar exploring how speech analytics can profoundly transform contact centers. Whether you are new to speech analytics or looking to get more value from current implementations, this webinar will provide invaluable learnings. Leave the session feeling inspired and equipped to elevate your customer interactions to the next level and fulfill your purpose!

Curious about how Voice of Customer Analytics is revolutionizing contact centers? Join Etech’s workshop that offers a deep dive into the transformative potential of automated VoC analytics, equipping attendees with the knowledge and skills to unlock unprecedented customer insights and drive operational excellence without manual intervention. 𝐊𝐞𝐲 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐏𝐨𝐢𝐧𝐭𝐬: 👉 Discover how cutting-edge, fully automated technologies empower you to decode customer sentiments, preferences, and pain points from every interaction, providing a holistic view of the customer journey. 👉 Witness how QEval transforms unstructured conversations from customer conversations into meaningful, data-driven insights that fuel informed decision-making and continuous improvement 👉 Explore compelling case studies that showcase the practical applications and tangible benefits of automated VoC analytics in contact centers 👉 Review proven strategies with real world examples for coaching and empowering your teams to leverage automated VoC analytics effectively 👉 Gain a glimpse into the future of contact center operations, where automated VoC analytics plays a pivotal role in delivering exceptional customer experiences and driving business growth through seamless, scalable insights.

Tuesday, January 23 | 9:00-10:30 AM CT Revolutionize Your Contact Center with AI-Powered Speech Analytics. What if you could unlock a 360-degree view of the customer journey and use those insights to delight customers and empower agents? AI-driven speech analytics make it possible. Speech analytics leverage artificial intelligence to extract invaluable insights from customer interactions. This enables contact centers to: Pinpoint Experience Gaps – Analyze calls to identify needs, risks, and opportunities to improve. Deliver Data-Driven Coaching – Provide agents focused guidance to enhance skills and performance. Scale Agile Operations – Cloud-based speech analytics support flexible, remote contact centers. Get Proactive – Continuously improve and exceed customer expectations through data-based action. Whether you’re new to speech analytics or want to optimize current use, join our insightful workshop to explore how AI can catalyze human brilliance. Discover first-hand how industry leaders are leveraging speech analytics to revolutionize the customer experience. In this session you will: Learn how speech analytics can profoundly elevate customer interactions and agent experience. Review real examples and use cases showing transformational impact. Ask the Experts – Live Q &A with Contact Center/Data/BPO domain experts Walk away inspired and equipped to use speech analytics to accelerate performance. Jim Iyoob Chief Customer Officer Etech Global Services Shawndra Tobias VP – Customer Experience Etech Global Services Melissa Wood Dean of Leadership Development Etech Global Services Simon Black Chief Executive Officer Awaken Intelligence Vincent Trotter VP of Client Success National Debt Relief Booth: #916 January 24 – 25