Live chat establishes a real-time communication channel between customers and online chat representatives thereby helping the customers receive instant help to solve their queries and grievances. It involves real-time interaction through text, short statements, images, smiley, and abbreviations to achieve a greater objective of providing quality customer care. Even use of feature-rich and dynamic live …
Global Strategy Series 2014 In my last blog entry I talked about Etech’s Global Strategy for 2014 and beyond. That Global Strategy is simply continuing to put PEOPLE first, ahead of profits, ahead of technological advancements, ahead of everything. Why? Because everything that we do on a daily basis is really all about people. As …
People and Technology: Are we putting people first? Read More »
Receiving customer feedback is like judging the pulse of the market. Customer feedback is of significant value as it signals the needs and requirements of the customers from the products. It provides a way for the customers to present their genuine opinions, judgments, feelings, like and dislikes about the product or service. Customer feedback lets …
Importance of Customer Feedback: Reasons to Amend your Brand! Read More »
Global Strategy Series 2014 I read recently, that this technological/information age we are living in, in this, the early part of the twenty-first century, is very reminiscent of the Industrial Revolution at the beginning of the twentieth century. One may wonder how that can be, but simply put, the Industrial Revolution completely changed how people …
Keeping Pace with Technology and People in a Rapidly Changing World Read More »
