Actionable Insights for Maximizing Customer and Agent Experience in Contact Centers
Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.
etech
Change Your Selling Game With Empathy And Authenticity  
In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. Gone are the days of aggressive sales tactics; customers now crave genuine connections and personalized experiences. Empathy plays a crucial role in understanding the needs, wants, and pain points of customers. When sales professionals take …
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How To Lead With Empathy: Nurturing Strong Relationships
In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are you ready to unlock the power of empathy and enhance your leadership skills? Explore the art of leading with empathy and how it can transform your professional and personal relationships while driving exceptional results. Discover …
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Does AI Play A Role In Improving An Agent’s Life?
In today’s rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agent’s life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowered professionals. Â
Mindful Communication: Fostering Connection and Trust
Communication is the most important part of any relationship; be it personal or professional. However, how often do we take the time to really listen to what another person has to say? We may think we are listening but in reality, we are usually just waiting for our turn to talk. If you really want …
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The Future of Customer Service with AI-Enabled Contact Centers
There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but when it comes to the CX industry and contact centers, the truth is AI has empowered contact centers to serve their customers better. The future of customer service lies in utilizing AI technology to create …
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Etech at Customer Contact Week San Antonio: Know before you go
The team of Etech Global Services will be at Customer Contact Week in San Antonio, from January 30 to February 1, 2023.
People – First Culture – The Chant for Developing A Successful Business
The People-First culture is a buzz word in the business world now. Many companies have embraced this culture after witnessing the positive impact it has on the growth and success of various businesses. But what does People first Culture is all about? There is a variation of definition to this powerful term, but for Etech …
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12 Etech Character Commitments – An In-Depth Look 6-12
No matter what technological advances may bring, a company’s employees remain the essential component of its success. At Etech, the following character commitments promote an employee-focused servant leadership approach. Adaptability When faced with new situations, company leaders often make two major types of mistakes. While some steadfastly refuse to accommodate any changes, others get carried …
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Using AI To Enhance the Customer Experience in Call Centers
In the past Companies controlled the buying process and the customer journey, with the IoT that shift has moved to the consumer. If you really want to lead in the marketplace you must focus on customer experience. As customer service evolved, the consumers now do business based on customer experience. In this blog we will …
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Easy To Follow Tips To Stay Positive At Work
To be positive it is very important to first understand what does being positive actually imply? People misunderstand the entire concept of positive thinking. Being positive does not mean that you have to be smiling and happy 24/7. That is impossible, you can’t be happy when you have just lost your greatest deal of your …
12 Etech Character Commitments – An In-Depth Look at 1-6
Employee development is key to any company’s success. For Etech, this principle forms the cornerstone of its approach to employee relations, which centers on 12 character commitments essential to support effective implementation of servant leadership. Integrity Employees need to know they can rely on their leadership and on one another. Fostering a spirit of integrity …
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Why Successful Businesses Focus on Developing People – Not Employees
State-of-the-art technology is very useful in modern businesses,  but it’s impossible for computers to replace the human element. People bring essential qualities like creativity, innovation and outside-the-box problem solving to the table that successful businesses depend on. Since the most important assets in any organization are its people, helping them to develop additional abilities and …
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Humans and AI Can Work Together To Create Better Connections
The traditional role played by interaction analysts is changing – there’s a new source of reliable feedback that’s providing greater insights into how people interact. The new source of human relationship and engagement feedback has taken some folks by surprise – it’s Artificial Intelligence. Artificial intelligence is helping businesses to build better internal and external …
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The Right Ways to Combat Shopping Cart Abandonment Issues
One of the biggest challenges faced by the online retailers, who are trying to increase their online conversions, is shopping cart abdication. This is one of the most crucial problems for online businesses to overcome. Abandoned shopping carts rates are an essential metric for retailers who are worried about expanding on the web change. In …
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Successful AI Systems: When Sophisticated Technology Meets Talented People
Every day, your brain sorts through myriads of signals – insignificant background noise, repetitive tasks and endless mathematical calculations to help muscles coordinate properly – in search of what’s really worth your attention. This lets you focus on an important phone call instead of hearing the dog barking next door. This ability is exactly what …
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How to Provide Customer Service With Servanthood
Regardless of how many employees your call center has, customer service should always be on everyone’s mind at all times. Treating customers in a cordial and friendly manner should be a requirement, not an option, and call center employees should understand the value of providing exceptional customer service. When a customer calls, the person who …
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Ways to Successfully Transform Your Workplace
Creating a customer centric workplace is no easy task, but it is necessary if you want your employees to deliver the best customer experience possible. As the name suggests, the customer centric approach to the workplace asserts customers are the most important component of any company’s success. This means that companies and their employees should …
Security Brief – Protect Your Medical Information and Identity
Your personal health insurance information, including your Social Security number, address, and email address, is valuable and vulnerable. When it gets into the wrong hands it can be used to steal expensive medical services—even surgeries—and prescription drugs or to procure medical devices or equipment such as wheelchairs. Your medical identity is a commodity that can be hijacked and …
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Chatbots are useful, not powerful!
Today’s world is strangely divided when it comes to views and belief systems involving artificial intelligence. This is not a new thing, as new ideas have always been regarded with skepticism and distrust until they take hold in society. Even the first automobiles were thought of as little more than toys that would never gain …
