Working as a general lines insurance agent at a call center may provide hesitation or concern in some insurance agents – Etech agents disagree! Etech insurance agents enjoy their job and are excited to come to work. Here are 5 simple reasons why working as an insurance agent at Etech proves to be ideal: Handling …
With rapidly developing technology and various ways of communication, it has become essential for Call Centers to transform their operations to meet these changes. Advanced communication devices, supporting enterprise systems, mobile tablets, online websites, and smartphones have opened up large avenues for the customers to get in touch with companies and their contact centers. Even …
4 Things to Consider When Managing a Multi-Channel Contact Center Read More »
Excellent customer experiences are a vital aspect for the success and growth of any business. The customer experience is powerful and differentiating factors that can help businesses consolidate their customer base through strong customer loyalty to assist in increasing revenue. Companies that focus on providing holistic customer experiences can ensure they will build a strong …
Key Metrics You Must Track and Understand To Ensure A Great Customer Experience Read More »
The common denominator between positive customer behavior and efficient customer engagement is, you got it, customer service! Providing white glove customer service will make a Remarkable Difference for your customer, and will compel them to remain loyal to your business. Any type of business, whether it is traditional brick-and-mortar or an online business, needs to …
8 Simple Tools to Providing Exceptional Customer Service Read More »
The benefits of having an online chat feature on a website seem to just keep growing and growing. With the rapid and continuous growth in technology, more and more consumers prefer to do their online shopping via laptop, tablet, mobile phone etc. When companies implement a live chat service on their website, statistics show an …
Important Practices for a Successful Live Chat Session Read More »
Social Media is turning out to be a game changer for many companies that provide customer service through various communication channels. E-retailers can efficiently use social media to improve customer service and satisfaction because online consumers are turning towards social media as a primary communication channel to get in contact with them. No matter how …
Rapid growth of E-commerce websites, social media, changing technology scenarios, has catapulted online customer service expectations to a higher level. It has also made it challenging for contact centers to provide efficient customer service. With many communication channels, customers expect the same level of customer service to be provided across all platforms. As a result, …
Superior Customer Service – Keys for Success in the Contact Center Industry Read More »
On September 26th, 2003, a group of 25 committed professionals filled with aspirations of strengthening our company were challenged with the goal of expanding our operations into one of the most developing states in India, Gujarat. And today, on the verge of celebrating our 10th anniversary, Etech Global Services employs over 650 team members running …
Etech India: Inspiring Journey of an Offshore Contact Center Read More »
E-commerce websites need to keep pace with changing customer preferences, behavior, and latest technologies to efficiently engage customers and boost sales. Customers are faced by thousands of options while shopping online and it has made it increasingly difficult to draw their attention and convince them to make a purchase. However, the two things that can …
E-Commerce Website Helps Boost Online Sales through Better Customer Engagement Read More »
The Internet has completely changed the way enterprises carry out their business. As large numbers of consumers are rapidly shifting to the online realm to conduct their every day activities, it is essential for businesses to maintain a robust online presence in order to tap this growing online customer base. According to eMarketer, the number …
Online Chat Helps Improve Online Sales and Customer Satisfaction Read More »
History has numerous instances where leaders have risen rapidly in the ranks just by simply caring and serving their people. How does this happen, one might ask? Practice servant leadership. The principles and practices of servant leadership have held true through the years and are found beneficial regardless of the industry. Servant leadership is the …
More and more, consumers prefer to shop online and conduct a host of other important activities online. Businesses have to maintain a robust online presence in order to tap into the growing base of online consumers. Consumers like to shop, perform hotel reservations, book travels, and conduct financial transactions at their own convenience and ease. …
Total Quality Management (TQM) is a management approach focusing on the improvement of quality and performance in all functions, departments, and processes across the company to provide quality services which exceed customer expectations. TQM expands the scope of quality of every department from top management to lower level employees. It enables management to adopt a …
The health care industry and structure of health care organizations in the United States are in a state of accelerated evolution. Recent updates, such as the Affordable Care Act, have expanded the need for health insurance organizations to provide members with quality communication that are timely and achieve a high member satisfaction rating while reducing …
The Benefits of Call Center Outsourcing to the Health Insurance Industry Read More »
As every person who has used online chat knows, a great chat experience can convince a person to purchase a product or service immediately, or can cause them to look elsewhere on the Internet for their business. With so many options at a customer’s fingertips when using the web, it is critical that chat agents …
The dramatic globalization of industry and the rapid enhancement of technology have changed today’s business environment and will continue to do. In today’s fast paced global market, businesses are called to move more rapidly than ever before while doing even more with less. While globalization and technology are the drivers behind the change, I firmly …
Contact centers are constantly focused on narrowing down on a right mix of channels to provide a unified communication platform for great customer experience. They are experiencing the necessity to undergo transition from a conventional center into a more dynamic multi-channel contact center offering customer service through multiple touch-points. With rapidly expanding technological innovations, customers …
Multi-Channel Contact Centers Help Deliver Exceptional Customer Experience Read More »
A well-established Quality Assurance program ensures a higher level of customer satisfaction due to improved customer service, which can lead to greater profitability for a business. Companies have the option of employing front line supervisors, establishing a dedicated internal Quality Assessment team, or hiring an independent third party QA service provider to implement the QA …
Who Should Really Be Listening and Evaluating Your Calls? Read More »
Chat is increasingly becoming the preferred solution for online consumers. Click-to-chat technology is gaining international momentum. Based on our experience with several Fortune 500 companies, live chat is the most effective channel in terms of customer service and satisfaction. Internationally, the next great area of customer contact is live chat. From a customer perspective, regardless …
Being a positive influence is a character commitment that every leader should be required to make. Not only will being positive have a productive impact on your company but there are personal benefits to be gained as well. There have been many studies done on the power of positive thought and the conclusions drawn show …
