We’ve all heard of web chat service and most of us have used it as a consumer. But you may be wondering, what exactly are chat intelligence rules, how do they work and why are they important. Customer Expectations are Higher than Ever The online channel has grown into a popular communication channel due to …
A solid live chat software with the right features can help a company instantaneously provide answers to customer queries resulting in enhanced overall customer service. In my last blog, I elaborated on some of the features of live chat software that make life easier. Now I will discuss the remaining nine features. 256-bit SSL (Secure …
Live Chat Software Features You Shouldn’t Live Without – Part III Read More »
The way companies’ conduct business has changed significantly due to the internet. Maintaining a robust online presence has become an integral part of any business activity as large numbers of consumers are shifting to online at a quick pace. According to eMarketer, the number of U.S. consumers researching or shopping online is steadily growing and …
Live Chat Software Features You Shouldn’t Live Without Read More »
There have been drastic changes in the business world due to technology advances. Technology has made it possible to increase collaboration internationally, promote flexible work hours, and shop online. In today’s environment there are numerous channels of communication that can be employed; more choices than ever before. Your business most likely already uses some sort …
What to Look for in a Live Chat Software Solution Read More »
The internet has empowered businesses to extend their scope of ways to reach their customers and effectively market their products and services. Businesses can reach customers by using different mediums like email, social media, online advertisements, press releases, and more. Incorporating online chat in these mediums of online marketing can help improve interactivity with customers. …
Leveraging Online Chat for Effective Interactive Marketing Read More »
With many businesses taking the Ecommerce route, it is essential to provide Ecommerce customer service during and after a sale. Efficient Ecommerce customer service ensures satisfaction, customer loyalty towards the business, and increases the chances of a customer reverting or referring the services to others. Since direct conversation is less in the online environment, providing …
Ecommerce Customer Service Make Customers Feel Valued Read More »
As more companies turn to online to carry out their business, the online chat channel has proved to be a cost-effective, fast, easy, and efficient way to provide quality chat customer service. With many advantages such as increased FCR, higher CSAT, reduced cost-per-contact and more, the online chat is being actively incorporated by businesses as …
Building Positive Customer Experiences through Online Chat Read More »
The Internet has changed the way business is done between companies and consumers. With large companies offering their services and products online, shopping cart abandonment is the biggest issue faced by many companies wanting to improve customer conversion and maximize revenue. According to Forrester Research, the number of website visitors abandoning the shopping cart at …
Shopping Cart Abandonment: How Online Chat Can Help Read More »
The online behavior of the consumers is fast changing as companies continue to grow and provide services online. According to Forrester Research, the online retail sales in the U.S. will hit $250 billion by 2014. When consumers are increasingly shifting towards online shopping and business transactions, the need to have efficient customer service and support …
Benefits of Investing in an Online Chat Sales Channel Read More »
Creating a healthy work-life balance program is important for any contact center. At Etech, we’ve found that combining fun with work provides an environment which yields high productivity. Etech’s centers across the globe maintain a continuous flow of enthusiasm, and energy while remaining focused on the disciplines which drive quality customer interactions. Etech leaders use …
