Addressing Cultural Diversity Within Organizations
Companies embracing diversity attract a wider range of candidates. Such organizations are viewed as progressive and appeal to individuals from various backgrounds.
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Importance of Online Chat for boosting Business Performance
Initially used as just a forum to connect with your customers, online chat has matured into a strategic communication channel that positively impacts the customer experience.
Servant Leadership: A Tool of Vital Importance for a Growing Organization
Implement servant leadership for sustainable growth. Learn how to reduce turnover, improve performance & build stronger team culture.
Measuring ROI of Speech Analytics Implementation at Contact Center
Digitalization is optimizing the existing processes in many businesses. Adopting a new technology demands sheer determination, effective change management, and decent user adoption.
4 Simple Tips to Evaluate and Elevate Your Contact Center Operations
Your contact center is more than just a checkmark on the customer experience; it is a hallmark that displays how your company feels about the people they serve.
Servant Leadership in Modern Workplace: It’s About Others Before You
Servant leadership places leaders in supporting roles through empathy, active listening, and trust to transform workplace culture.
How to uncover actionable insights from customer interactions
Transform customer interactions into actionable insights. Leverage AI monitoring and data platforms to improve service and retention.
Employee Empowerment: How to Do It Right
Learn effective Employee Empowerment strategies to boost productivity and retention. Transform your workforce with proven techniques.
The Heart of Leadership: Exemplifying Servant Leadership
Servant leadership puts team needs first. Learn how to listen, show kindness, be empathetic & inspire others. Greenleaf’s proven approach.
Your Best Defense Against A Ransomware Attack!
Protect against ransomware attacks with data backups, strong passwords, employee training & threat detection. Prevention tips & strategies.
How servant leadership stands out from traditional leadership?
Servant leadership puts team needs first. Key qualities: empathy, communication, accountability & support. Transform your workplace.
What are the Best Customer Experience Trends Your Brand Needs to Watch for in 2021?
Customer experience trends reshaping 2021: AR increases conversions 90%, AI-human balance, safety visibility & nimble service delivery.
The Continuing Impact of Human Resources during this Global Pandemic
How Human Resources departments lead during pandemic with company values, employee recognition, wellness programs & building social capital.
Why Company Culture Trumps Everything in 2021?
Company culture drives success in 2021: build trust, prioritize people-first approach, leverage culture as differentiator & reassess values.
How to Keep Your People Motivated Using Servant Leadership?
Keep people motivated with servant leadership: empathetic listening, open communication, accountability & people-first focus. 9 proven tools.
What are the 5 Major Cybersecurity Trends to Watch in 2021
Top cybersecurity trends for 2021: AI automation, mobile security, cyber insurance, cloud breach management & insider attack prevention.
Why Coaching and Learning Tools Are Integral to Your QA Program?
Coaching and learning tools enhance QA programs: empower teams, develop skills, use data for improvement & deliver consistent service.
How did the COVID-19 Pandemic Transform the Face of Workforce Management?
Though we leaders across the corporate world have long recognized that our people’s wellbeing is a crucial factor, the COVID-19 pandemic has let us know how important really it is. During this tough time of the global pandemic, it has become a matter of survival for companies to prioritize the physical and mental wellbeing of their people, as protecting the workforce health and alleviating their stress have become two critical factors, for successful business operations.
What are the Research-Based Proven Ways to Motivate and Enable Productive Employees?
You hired some stellar people. Now, you want to ensure that they stick around. Well, of course, the salary and other benefits that your organization provides them are significant, but according to studies, these don’t top of the list of motivating factors. Instead, a couple of the most significant facets seem to be peer motivation and feeling encouraged and recognized.
Why is it worth Becoming a Servant Leader?
Servant Leadership is not at all a new concept. We have read numerous, remarkable stories in the scripture of many great characters who lived their lives to serve others. So, this noble idea was always there but the phrase ‘Servant Leadership’ came into existence in 1970 when Robert Greenleaf created it in his essay on the Servant as Leader.
