Previously, call centers had one main task: to respond to customer voice calls as efficiently as possible while maintaining a very low cost. Now, they…
Learn More...Are you looking for a way to improve your call center metrics? Incorporating speech analytics is actually a great way to improve many aspects of…
Learn More...The managers and team leaders overseeing the operations of a contact or call center have a lot of work to do even outside of the…
Learn More...Speech analytics has become an important feature in the operation of many contact centers. These sophisticated systems have the ability to precisely identify words and…
Learn More...When customers reach your contact center they need to have an experience that meets their needs, resolves their concerns, and establishes the trust required for…
Learn More...Call centers are constantly searching for new ways to boost their customer experience and customer service capabilities, and advanced technology, specifically speech analytics, can provide…
Learn More...Contact centers are very busy places and agents have to work hard to address all customer concerns as they arise. While some concerns can be…
Learn More...Understanding why customers call and continue to call is actionable intelligence. It identifies the reasons behind behavior, and enables managers to take action that improve…
Learn More...Artificial intelligence has been around for a while, and while some wholeheartedly embrace the idea, others are wary of using what is portrayed to be…
Learn More...Contact center reliability in terms of delivering the value promised to customers depends largely on the performance of individual employees. Thus, in order to ensure…
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