Tips to Remaining Secure While Working Remotely
When the pandemic hit in 2020, most did not fully realize the long-term impact it would have on how we work.
Blog
Addressing Cultural Diversity Within Organizations
Companies embracing diversity attract a wider range of candidates. Such organizations are viewed as progressive and appeal to individuals from various backgrounds.
Importance of Online Chat for boosting Business Performance
Initially used as just a forum to connect with your customers, online chat has matured into a strategic communication channel that positively impacts the customer experience.
Servant Leadership: A Tool of Vital Importance for a Growing Organization
Servant leadership is based on the idea that great leaders possess a serve-first mindset that focuses on knowing what their team members need to actualize the organization’s vision.
Measuring ROI of Speech Analytics Implementation at Contact Center
Digitalization is optimizing the existing processes in many businesses. Adopting a new technology demands sheer determination, effective change management, and decent user adoption.
4 Simple Tips to Evaluate and Elevate Your Contact Center Operations
Your contact center is more than just a checkmark on the customer experience; it is a hallmark that displays how your company feels about the people they serve.
Servant Leadership in Modern Workplace: It’s About Others Before You
Over the years, the concept of leadership has morphed into many forms. It is no longer presumed for just the top executive members.
How to uncover actionable insights from customer interactions
Microsoft estimates that 90% of all Americans consider customer service to be a discerning factor in which companies they choose to engage with.
Employee Empowerment: How to Do It Right
Can you identify the most common element of all successful organizations? It’s their strong and successful workforce.
The Heart of Leadership: Exemplifying Servant Leadership
Many leaders and aspiring leaders want to impact and leave behind a legacy for making a difference in their organization.
Your Best Defense Against A Ransomware Attack!
Cybercrime is constantly evolving. To keep up with this evolution, we must always remain vigilant. A tool in the cybercriminal arsenal that is becoming increasingly prevalent is Ransomware.
How servant leadership stands out from traditional leadership?
As challenges in the workplace continue to evolve alongside the needs of team members, forward-thinking leaders are always looking for new solutions.
What are the Best Customer Experience Trends Your Brand Needs to Watch for in 2021?
We have already passed the first quarter of 2021 and if your brand has not yet started preparing for your customers’ changing expectations in the New Year, you are missing the boat!
The Continuing Impact of Human Resources during this Global Pandemic
The Coronavirus Pandemic has altered the lives of many people and continues to create a tremendous amount of disruption for many businesses.
Why Company Culture Trumps Everything in 2021?
The COVID-19 pandemic has been tough. Businesses had to quickly opt for unconventional ways of operation and transform into new models almost overnight.
How to Keep Your People Motivated Using Servant Leadership?
Servant leadership methods are intrinsically motivating and can boost productivity, profitability, morale, and team member retention rates.
What are the 5 Major Cybersecurity Trends to Watch in 2021
With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.
Why Coaching and Learning Tools Are Integral to Your QA Program?
Every business needs to be constantly on the lookout for new ways to evolve. If you want to make meaningful progress as a company, one of the best things you can do is seek out new opportunities for growth and improvement.
How did the COVID-19 Pandemic Transform the Face of Workforce Management?
Though we leaders across the corporate world have long recognized that our people’s wellbeing is a crucial factor, the COVID-19 pandemic has let us know how important really it is. During this tough time of the global pandemic, it has become a matter of survival for companies to prioritize the physical and mental wellbeing of their people, as protecting the workforce health and alleviating their stress have become two critical factors, for successful business operations.
What are the Research-Based Proven Ways to Motivate and Enable Productive Employees?
You hired some stellar people. Now, you want to ensure that they stick around. Well, of course, the salary and other benefits that your organization provides them are significant, but according to studies, these don’t top of the list of motivating factors. Instead, a couple of the most significant facets seem to be peer motivation and feeling encouraged and recognized.
