The CX Success Recipe By Shep Hyken
Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.
Episode
Emotional Intelligence in Leadership: The Power of EQ
Emotional Intelligence (EQ) is not just a buzzword; it’s the backbone of successful leadership. Â
Five Critical Components of a Winning Culture
In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.
The 6 Critical Leadership Practices for Leading Your Team to Success-Part 2
In our last podcast episode, we talked about three effective leadership practices. Tune in now to learn about the other 3 critical leadership practices that you need to lead your team to success.
The 6 Critical Leadership Practices for Leading Your Team to Success-Part 1
In the rapidly evolving and challenging business environment, leadership practices play a crucial role in creating and maintaining high-performing teams. Effective leaders understand the importance of guiding their teams towards achieving their goals and objectives, even in the face of challenges and setbacks.Â
Am I Fit To Work Remotely?
The pandemic forced many of us to adapt to new ways of working. Remote work has become the norm for countless individuals and organizations, offering flexibility and convenience. Â
Actionable Insights for Maximizing Customer and Agent Experience in Contact Centers
Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great customer experiences.
The Role of Innovation in CX | How to Stay Ahead of Changing Customer Expectations
In today’s increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it’s a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your company, build loyalty and trust, and set you apart from your competitors. Â
Change Your Selling Game With Empathy And Authenticity  
In today’s competitive business landscape, sales professionals are recognizing the importance of incorporating empathy and authenticity into their selling process. Gone are the days of aggressive sales tactics; customers now crave genuine connections and personalized experiences. Empathy plays a crucial role in understanding the needs, wants, and pain points of customers. When sales professionals take …
Change Your Selling Game With Empathy And Authenticity   Read More »
How To Lead With Empathy: Nurturing Strong Relationships
In today’s fast-paced and competitive business landscape, it is essential for leaders to recognize the importance of leading with empathy. Are you ready to unlock the power of empathy and enhance your leadership skills? Explore the art of leading with empathy and how it can transform your professional and personal relationships while driving exceptional results. Discover …
How To Lead With Empathy: Nurturing Strong Relationships Read More »
Does AI Play A Role In Improving An Agent’s Life?
In today’s rapidly evolving world, the integration of AI technology has become a game-changer in various industries. When it comes to improving an agent’s life, AI is shaping the future of agents, transforming them into more efficient, informed, and empowered professionals. Â
Mindful Communication: Fostering Connection and Trust
Communication is the most important part of any relationship; be it personal or professional. However, how often do we take the time to really listen to what another person has to say? We may think we are listening but in reality, we are usually just waiting for our turn to talk. If you really want …
Mindful Communication: Fostering Connection and Trust Read More »
The Future of Contact Center Leadership – What Needs To Be Changed
A true leader keeps changing and improving as and when the situation demands.
The Future of Customer Service with AI-Enabled Contact Centers
There is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but when it comes to the CX industry and contact centers, the truth is AI has empowered contact centers to serve their customers better. The future of customer service lies in utilizing AI technology to create …
The Future of Customer Service with AI-Enabled Contact Centers Read More »
Insights To Impact Amplify Call Centre Success With A Data Driven Culture
Relying on unstructured data and assumptions has always been an unsuccessful strategy.
How is Live Chat Changing the CX Game?
The digital age has pushed today’s customers into an era of immediacy. This immediacy is one of the top reasons that live chat is imperative for any kind of business.
The detour – Attrition to Retention
Your agent is your entire company, your brand to that one customer that they are talking to. As we are increasing the data utilization in the CX space, we really need to up our focus on Agent Experience that is going to deliver defined positive customer experience.
The Impact of Servant Leadership on Employee Empowerment
There are a lot of myths about Servant Leadership and we are going to debunk them in this podcast.
The Changing Face of Contact Center Operations – Where Are We Heading?
Contact Centers have no choice but to adopt the latest technology to stay relevant to serve the best customer experience in the changing world. From agents simply answering customer phone calls to managing a multitude of different customer contact channels, such as live chat, keeping track of social media messaging, etc., omnichannel customer support has …
The Changing Face of Contact Center Operations – Where Are We Heading? Read More »
How Human Resources Helps in Creating Better Customer Experiences
What is the biggest resource of your organization? Undoubtedly, your people! When your own people feel empowered at the workplace, it results into great job performance, job satisfaction, strong commitment to the organization, and the biggest of all increase in employee retention. Employee empowerment is all about supporting, providing guidance and making them feel a sense …
How Human Resources Helps in Creating Better Customer Experiences Read More »
